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For Companies At a Glance
- Tasks: Be the backbone of a fast-paced team, supporting operations and delivering excellent customer service.
- Company: Join a dynamic office in Ayr with a friendly and committed team.
- Benefits: Competitive pay, flexible hours, and a chance to make your mark.
- Why this job: Step into a senior role where your contributions are valued and visible.
- Qualifications: Experience in customer service and a proactive problem-solving attitude.
- Other info: Opportunity for growth and collaboration across various teams.
The predicted salary is between 32000 - 34000 £ per year.
Location: Ayr
Hours: Monday to Friday, typically 07:00-15:00 (1 hour lunch), with flexibility to support office cover between 07:00-17:00
Contract: Maternity Cover (duration to be confirmed)
Pay: 15.38 - 16.48 per hour
Be the Operational Backbone of a Fast Moving Team
Our client is looking for an experienced Senior Operations Support Administrator to join their busy and high performing office in Ayr. This is a key role at the heart of the operation, supporting colleagues, systems and customers to ensure everything runs smoothly day to day. If you enjoy working in a fast paced environment, take pride in delivering excellent customer service and like being the go to person for solving problems, this could be an excellent opportunity. Experience within the agricultural sector is advantageous, but not essential.
The Role
- Customer Service Excellence
- Act as a professional and approachable first point of contact
- Manage customer queries, orders and service updates
- Provide accurate information on stock availability, orders and delivery times
- Operational and Administrative Support
- Process orders and operational tasks using internal systems, including MS 365
- Support the Office Supervisor and provide cover when required
- Assist with complaints, credits and debits, price changes and product queries
- Manage incoming calls, emails and general administration
- Provide cover across the team during holidays, absences and breaks
- Support with stock take activities as required
- Teamwork and Collaboration
- Work closely with Sales, Trade, Logistics, Production, Marketing and Finance teams
- Support and guide junior team members with day to day issues
- Escalate unresolved queries promptly and appropriately
- Represent the team at internal meetings when required
- Safety and Compliance
- Follow all security and health and safety procedures
- Provide First Aid support if trained, or be willing to undertake training
What We're Looking For
- Personal Attributes
- Confident, proactive and naturally curious
- Reliable, enthusiastic and observant
- A practical problem solver who takes initiative
- Working With Others
- Strong listening and communication skills
- Supportive, patient and collaborative in approach
- Encourages teamwork and supports the development of others
- Thinking and Decision Making
- Practical and fact focused when making decisions
- Able to understand and consider the wider business context
- Open minded with a genuine willingness to learn
Why Apply?
This is a great opportunity to step into a senior support role where your contribution will be valued and visible. You will join a friendly, committed team and play an important part in supporting the business through a key period.
Senior Operations Support Administrator in Ayr employer: confidential
Contact Detail:
confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Support Administrator in Ayr
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and think about how your skills as a Senior Operations Support Administrator can align with their goals. This will help you stand out!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to customer service and operational support, so you can showcase your problem-solving skills confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Operations Support Administrator in Ayr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Operations Support Administrator role. Highlight your customer service experience and any relevant operational support roles you've had in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've solved problems in fast-paced environments and how you can contribute to our team.
Showcase Your Team Spirit: Since teamwork is key in this role, mention any experiences where you've collaborated with others. We love to see how you support and guide your colleagues, so don’t hold back!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at confidential
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Operations Support Administrator role. Familiarise yourself with the key responsibilities like managing customer queries and supporting operational tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves being the go-to person for solving problems, prepare examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your practical problem-solving abilities.
✨Emphasise Teamwork and Collaboration
This position requires working closely with various teams. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported colleagues or guided junior team members, as this will showcase your teamwork skills and supportive nature.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you.