Job Title: Client Services Advisor (call centre)
Location: Aylesbury (Hybrid Working)
Contract Details: Full time, Permanent
Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch break)
Salary: 23,831 per annum
About Our Client
Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.
Benefits & Perks
- 25 days annual leave, increasing with service up to 30 days, plus bank holidays
- Additional festive closure days
- Option to purchase up to 5 additional days of annual leave
- Generous employer pension contributions
- Life assurance scheme
- Enhanced family-friendly benefits
- Healthcare cashback programme
- Employee Assistance Programme and lifestyle discounts
- Professional development and study support
- Free eye tests and contribution towards glasses
- Hybrid working environment (3 days at home, 2 days in office)
- Access to employee events and exclusive discounts
Responsibilities
- Deliver excellent customer service across telephone, email, webchat and written communications
- Handle a high volume of inbound and outbound customer enquiries
- Accurately process, validate and maintain customer records and data
- Promote relevant products and services to customers where appropriate
- Resolve customer queries, complaints and issues in a professional manner
- Support customers with online services and website navigation
- Ensure compliance with company policies, GDPR and data protection requirements
- Identify opportunities to improve customer experience and departmental processes
- Capture customer feedback and ensure it is communicated appropriately
- Work towards individual and team KPI targets and quality standards
Skills and Attributes
- Previous experience within a customer service, contact centre or customer support environment is highly beneficial
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Confident using computer systems and databases
- Effective listening and questioning skills
- Ability to manage multiple tasks and prioritise workload
- Customer-focused with a positive, professional attitude
- Strong problem-solving abilities and a solution-oriented mindset
- Comfortable working to KPIs and service targets
- Ability to remain calm and professional when handling complaints
Please note: Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Call Centre Advisor in Aylesbury employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
