At a Glance
- Tasks: Deliver exceptional customer service and carry out repairs to maintain our 5* builder status.
- Company: Join Vistry Cornwall, a top UK housebuilder with a commitment to integrity and quality.
- Benefits: Enjoy competitive salary, up to 39 days leave, private medical insurance, and more.
- Other info: Flexible working options and opportunities for career growth in a supportive environment.
- Why this job: Be part of a team that shapes sustainable communities and makes a real impact.
- Qualifications: Experience in carpentry, plumbing, and excellent communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
We have an exciting opportunity for a Customer Service Technician to join our team within Vistry Cornwall South West. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status. You will assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit.
We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What's in it for you:
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values - Integrity, Caring and Quality
- Delivering customer service excellence and best practice within a fast paced and challenging environment.
- General carpentry, making good, painting and decoration, dry lining, tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors.
- Knowledge of basic plumbing and an ability to diagnose basic plumbing issues
- Mastic and sealant skills to accord with the NHBC consistent approach to finishes.
- A Keen eye for detail and final finish
- Able to engage and build positive working relationships with our customers and stakeholders to manage customer journey.
- Excellent communication skills with an ability to remain calm under pressure
- Excellent time management, planning and prioritisation skills.
- Full Driving license with a willingness to travel
Desirable:
- Formal carpentry qualification
- A background in construction / housebuilding.
- Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1.
More about the Customer Service Technician role:
- To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties
- To organise and prioritise workload, and review defects lists to ensure that any materials required are collected prior to customer appointments.
- To complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit
- Ad hoc duties on closed site and assist with any customer ready inspection works when required.
- To assist Area Manager and Partners to inspect and resolve End of Defect Period reported defects.
- Provide feedback on subcontractor quality issues.
- Work as part of a team and provide support to the Customer Service Manager and Coordinators.
- Carry out work in a safe, cost effective manner and look for opportunities to reduce costs and improve standards.
We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Customer Service Technician in Axminster employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician in Axminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Confidential. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Confidential before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Technician in Axminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Confidential:Your cover letter is your chance to shine! Tell us why you want to work at Confidential specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Confidential!
How to prepare for a job interview at Confidential
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
