At a Glance
- Tasks: Manage customer orders from sale to delivery, ensuring smooth communication and service.
- Company: Friendly and supportive team in a growing business based in Altrincham.
- Benefits: £24,000 salary, monthly bonuses, private healthcare, and free onsite parking.
- Other info: Long-term career opportunities with a focus on equality and inclusion.
- Why this job: Join a fast-paced environment where your attention to detail makes a real difference.
- Qualifications: Experience in customer service or sales administration with strong organisational skills.
The predicted salary is between 26100 - 31900 £ per year.
- Customer Service & Sales Administrator
- Permanent Job
- £24,000 plus opportunity to earn Monthly Bonus
- Altrincham
- 35 Hours per Week - Monday to Friday 9am to 5pm
- Fully Office Based
Are you highly organised, detail-focused and passionate about delivering excellent customer service?
We are looking for a Customer Service & Order Processor to join a friendly and supportive team based in Altrincham.
This is a fantastic opportunity for someone who enjoys taking ownership of customer orders from initial sale through to delivery and invoicing, ensuring every detail is managed accurately and efficiently.
Working as part of a busy customer service team, you'll manage multiple customer orders simultaneously, ensuring a smooth journey from order placement through to completion.
You'll liaise with customers, sales, warehouse, procurement and finance teams, keeping everyone informed and ensuring exceptional service throughout.
Key responsibilities include
- Processing customer orders accurately and efficiently.
- Monitoring order progress and keeping customers updated.
- Coordinating with warehouse and internal teams to ensure timely deliveries.
- Raising invoices and credit notes.
- Managing customer enquiries via email and telephone.
- Maintaining accurate records and documentation.
- Building strong relationships with customers and colleagues across the business.
- Resolving queries and issues quickly and professionally.
We're keen to speak with candidates who have
- Experience in customer service, sales administration, order processing or a similar customer-focused administrative role.
- Excellent attention to detail and strong organisational skills.
- Experience managing multiple orders.
- Confidence communicating with customers by email and phone.
- A proactive approach and the ability to take ownership of tasks.
- Strong relationship-building skills and experience working across departments.
- Good IT skills, including Microsoft Office and ideally an ERP system such as SAP.
What's on offer?
- 35-hour working week.
- Excellent benefits package including private healthcare, pension, wellbeing support and bonus opportunities.
- Free onsite parking.
- Long-term career opportunity with a successful and growing business.
- If you enjoy working in a fast-paced environment where attention to detail and customer service excellence are valued, we'd love to hear from you.
Aspire Recruitment is committed to equality, diversity, and inclusion.
We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
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Customer Service & Sales Administrator in Altrincham employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Administrator in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Confidential. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Confidential before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Administrator in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Confidential:Your cover letter is your chance to shine! Tell us why you want to work at Confidential specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Confidential!
How to prepare for a job interview at Confidential
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
