At a Glance
- Tasks: Manage membership processes, coordinate events, and deliver top-notch customer service.
- Company: Friendly and collaborative team in Edinburgh with a hybrid working model.
- Benefits: Early finish on Fridays, excellent pension, health support, and 24 days annual leave.
- Other info: Perfect for organised individuals who thrive in varied roles and enjoy teamwork.
- Why this job: Join a dynamic team and make a real impact while enjoying flexible work arrangements.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Administrator - HYBRID
Are you an organised and proactive administrator who enjoys building relationships, coordinating activities and delivering outstanding customer service?
Our client is seeking a motivated Administrator to join their friendly and collaborative team in Edinburgh.
This is a fantastic opportunity for someone with strong administrative and customer service skills who thrives in a varied role.
You'll play a key part in supporting membership programmes, coordinating communications, managing data and helping to drive engagement and growth.
The Role
As an Administrator, you will act as a key point of contact for members and prospective members, ensuring a professional and responsive service across a range of communication channels.
You'll be responsible for managing membership administration, supporting marketing activities, maintaining accurate records, and assisting with the planning and delivery of events, training initiatives, and engagement campaigns.
Key Responsibilities
- Managing the full membership lifecycle, including onboarding, renewals and communications.
- Acting as the first point of contact for enquiries and providing excellent customer service.
- Maintaining and developing membership databases, ensuring data accuracy and integrity.
- Producing reports, statistics and information to support business planning and forecasting.
- Supporting recruitment, retention and engagement initiatives.
- Assisting with the creation of marketing materials, communications and promotional campaigns.
- Coordinating events, training activities and stakeholder engagement opportunities.
- Supporting internal teams and contributing ideas to improve processes and member experience.
About You
- Previous experience within an administration, customer service, membership support or coordination role.
- Excellent verbal and written communication skills with a confident and professional telephone manner.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- Confident using Microsoft Office, including Word, Excel and Outlook.
- Able to work independently while also contributing positively to a team environment.
- A proactive, positive and adaptable approach to work.
What's on Offer?
- Hybrid working model (3 days in the office, 2 days from home).
- Early finish on Fridays as part of a 34.5-hour working week.
- Excellent pension contribution.
- Life assurance scheme.
- Health and wellbeing support.
- Additional support services including bereavement counselling.
- 24 days annual leave plus public holidays
Administrator - HYBRID employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
