At a Glance
- Tasks: Be the welcoming face of our school, supporting students and families with empathy.
- Company: Join a nurturing Alternative Provision in Accrington dedicated to vulnerable learners.
- Benefits: Competitive salary, professional development, and supportive team culture.
- Other info: Enjoy a dynamic role with opportunities for career progression and training.
- Why this job: Make a real difference in young people's lives while developing your skills.
- Qualifications: Experience in administration or customer relations, with strong interpersonal skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Accrington, Lancashire (Hyndburn)
Contract Type: Full-Time, Temporary-to-Permanent
Working Hours: Monday to Friday, 8:00 AM - 4:00 PM (Term-time + inset days, or full-year contract negotiable)
Salary: Up to £35,000 per annum upon permanent appointment (paid as an equivalent competitive daily/hourly rate during the initial temp-to-perm trial)
About the Role & Setting
Our specialist Alternative Provision (AP) in Accrington supports secondary and upper-primary learners facing social, emotional, and mental health (SEMH) challenges who require a positive, nurturing pathway outside mainstream school. We are seeking a vibrant, highly engaging, and organised Front of House & Referrals Coordinator to become the welcoming face and operational heartbeat of our school.
Key Responsibilities
- Front of House & Engagement
- Morning Greeting & First Impressions: Create a warm, grounded, and de-escalating welcome for students arriving at school, helping set a calm tone for the day.
- Visitor & Visitor Safeguarding: Manage reception, visitor sign-ins, ID checks, and Single Central Record (SCR) visitor protocols in line with Keeping Children Safe in Education (KCSIE).
- Relationship Building: Act as the first point of contact for parents and carers, establishing trust, de-escalating frustrations, and communicating with empathy and clear boundaries.
- Admissions & Referrals Management
- Referral Pipeline: Coordinate inbound pupil referrals received from local authorities (Lancashire County Council), commissioning partner secondary schools, and academy trusts.
- Induction & Transition Coordination: Collate pupil background paperwork, EHCP documentation, risk assessments, and previous school files to prepare admissions packs.
- Multi-Agency Liaison: Act as the main administrative liaison between SENCOs, social workers, youth offending teams, and local authority inclusion caseworkers.
- Data & Attendance: Input and track attendance data and referral status using school management information systems (e.g., CPOMS, SIMS, or Arbor).
What We Are Looking For
- Personality & Energy: An outgoing, energetic, and resilient personality with exceptional interpersonal skills-you naturally connect with people from all walks of life.
- Engagement & De-escalation: Natural confidence, emotional intelligence, and calm composure when dealing with distressed, deregulated, or anxious pupils and parents.
- Administrative Rigour: Strong organisational and IT capabilities to handle pupil admissions files, confidentiality (GDPR), and multi-agency referral documentation.
- Background: Experience in school administration, pupil referral units (PRU), medical/care front of house, hospitality management, customer relations, or youth liaison is highly welcomed.
- Safeguarding: Commitment to the highest standards of child protection (an Enhanced DBS check on the Update Service will be required prior to start).
Package & Progression
- Permanent Salary: Up to £35,000 per annum (dependent on experience) upon successful completion of the temp-to-perm transition period.
- Direct Route to Permanent: A structured 12-week agency transition offering immediate start flexibility with guaranteed permanent stability once established.
- Supportive Culture: Collaborative senior leadership team, continuous professional development (including de-escalation/Team-Teach and advanced safeguarding training), and free on-site parking in Accrington.
Front of House & Admissions Coordinator (AP) in Accrington employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Admissions Coordinator (AP) in Accrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Confidential. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Confidential before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House & Admissions Coordinator (AP) in Accrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Confidential:Your cover letter is your chance to shine! Tell us why you want to work at Confidential specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Confidential!
How to prepare for a job interview at Confidential
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
