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- Tasks: Resolve technical issues, support users, and maintain system performance.
- Company: Join a fast-growing Managed Service Provider with a collaborative culture.
- Benefits: Enjoy hybrid work options, professional development, and a family feel environment.
- Why this job: Work with cutting-edge technology and advance your career in a supportive team.
- Qualifications: Experience with Azure, 365, Networking, and Cybersecurity is essential.
- Other info: Opportunity for career progression with exceptional leadership.
The predicted salary is between 32000 - 42000 £ per year.
Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team? Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st & 2nd line engineers. There is a direct roadmap from a career progression point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture.
Primary Responsibilities:- Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
- Resolving Incidents: Resolved technical problems passed on from 2nd line.
- Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
- Help Users: Support staff with any problems using their hardware, software, or internet.
- Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
- Documentation: Log issues, how they were fixed, and any system changes.
We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.
3rd Line Support Engineer (Azure, 365, Networking, Cyber) employer: Confidential - UK
Contact Detail:
Confidential - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer (Azure, 365, Networking, Cyber)
✨Tip Number 1
Familiarise yourself with the latest trends and updates in Azure, Microsoft 365, and networking technologies. Being well-versed in these areas will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Engage with online communities and forums related to 3rd line support and the specific technologies mentioned in the job description. Networking with professionals in the industry can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've resolved complex technical issues. Having specific examples ready will showcase your problem-solving skills and experience, making you a more attractive candidate.
✨Tip Number 4
Research the company culture and values of the Managed Service Provider. Tailoring your conversation to align with their emphasis on collaboration and professional development can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace 3rd Line Support Engineer (Azure, 365, Networking, Cyber)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Azure, 365, Networking, and Cybersecurity. Use specific examples of how you've resolved technical issues and supported users in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire to work in a Managed Service Provider environment. Mention your career aspirations and how they align with the company's values and culture.
Highlight Problem-Solving Skills: In your application, emphasise your ability to resolve incidents and keep systems running smoothly. Provide examples of complex problems you've solved and how you collaborated with teams to achieve results.
Showcase Continuous Learning: Mention any relevant certifications or training you've completed, especially those related to Azure, 365, or networking. This demonstrates your commitment to professional development and staying updated with cutting-edge technology.
How to prepare for a job interview at Confidential - UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Azure, 365, and networking technologies. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your capability to handle the responsibilities of a 3rd Line Support Engineer.
✨Emphasise Team Collaboration
Since the role involves working closely with 1st and 2nd line engineers, share examples of how you've successfully collaborated in previous roles. This could include resolving escalated issues or contributing to team projects, showcasing your ability to work well within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a complex issue or manage a critical incident. Practising these types of questions can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company's culture, professional development opportunities, and the technologies they use. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
