We are seeking an experienced Regional People Operations Manager to oversee a regional HR service delivery operation within a complex, international environment. This role is suited to someone who has built their career in a client-facing HR service delivery, managed services, outsourced HR, payroll services, HR technology services, or similar service-provider environment . The successful candidate will combine strong operational management with client relationship management, team leadership, escalation handling, governance and continuous improvement. Service Delivery Management Oversee the delivery of HR services across a multi-country regional operation. Ensure teams consistently meet agreed service expectations, quality standards and operational priorities. Monitor performance, workloads, service levels and operational risks. Drive improvements in service quality, efficiency and scalability. Client & Stakeholder Management Ensure clear communication, effective expectation management and timely resolution of operational challenges. Use data and operational insight to improve service outcomes. Team Management Manage and develop a distributed team of HR professionals. Establish clear accountability, ownership and performance expectations. Build a high-performance culture focused on service quality and continuous improvement. Maintain appropriate operational controls and risk-management practices. Improve the use of technology, reporting and operational data. 7+ years of experience in HR operations or service delivery. ~ Significant experience within a client-facing service delivery organisation , such as outsourced HR services, managed services, payroll services, HR technology services or professional HR services. ~ Demonstrable people-management experience, ideally managing distributed or remote teams. ~ Strong understanding of service levels, KPIs, operational performance and continuous improvement. ~ Experience working within structured governance and risk-management environments. ~ Strong stakeholder-management skills, including working with senior clients and leadership teams. ~
Regional People Manager employer: Confidential Jobs
Join a dynamic mid-sized company in Annesley, Nottinghamshire, where you will play a pivotal role in supporting the Managing Director as an Executive Assistant. With a strong emphasis on teamwork and emotional intelligence, we offer a competitive package, a collaborative work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking meaningful and rewarding employment.
