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For Companies At a Glance
- Tasks: Lead the Mortgage team, driving growth and ensuring top-notch customer service.
- Company: Join a prestigious Middle Eastern bank in London focused on high-net-worth clients.
- Benefits: Enjoy a full-time role with opportunities for professional growth and a dynamic work environment.
- Why this job: Be part of a high-performance culture that values innovation and community relationships.
- Qualifications: Experience in mortgage underwriting and credit risk is essential; sales experience alone won't cut it.
- Other info: This role offers a chance to shape the future of mortgage services in a competitive market.
The predicted salary is between 48000 - 72000 £ per year.
Our client is a Middle Eastern bank in London who are searching for a Mortgage Manager to join their team. The individual will be responsible for driving growth and profitability for the Mortgage business in the UK, ensuring execution and implementation of the bank's strategy, and contribution towards their vision. The bank's clients are HNW clients from the MENA region and the mortgage manager will operate within the Private Banking team and report to their Head of Private Banking. It is essential that this individual has experience within mortgage underwriting and credit risk and not just sales, business development.
Accountabilities:
- Outstanding customer service and drive revenue generation within the Mortgage product.
- Accountable for delivering the Home (Mortgage) strategy.
- Lead and a high-performance culture within the bank in order to implement the Mortgage Key Performance indicators (KPIs).
- Work with the Head of Private/CEO, to maximise commercial opportunities to grow the business, with customers being serviced by appropriate advisors in line with the Bank’s strategy.
- To be accountable for the teams’ compliance, sales quality and Professional Standards, acting as the first line of defence to deliver uncompromising business standards in line with all regulatory requirements.
- Maintain robust procedures for the delivery & evidencing of ‘best advice’.
- Deliver the Private banking mortgage strategy including overall structure, sales goals, Profit and Loss performance and leads/sales prospect management.
- Direct and visible leadership, through continued engagement, to ensure consistent delivery and alignment to strategy.
- Drive initiatives to generate income, contain costs, migrate/reduce operational losses, and strengthen community relationships.
- Responsible for the balance between business growth and risk appetite within the bank mortgage team.
- Deliver maximum sustainable contribution by deploying product, service & channel propositions aligned with segmentation.
- Collate, understand, and articulate customer feedback to proposition and product teams as input into marketing and product development, ensuring continuous improvement.
- Knowledge of key competitors and market share/penetration to develop and implement mortgage strategies.
- Maximise efficiency of mortgage distribution.
- Oversight of process streamlining and SLA’s.
- Oversight of mortgage operational infrastructure.
Knowledge/Experience:
- Experience working in relevant environment/s, i.e. Leading a team in financial services customer service delivery through direct channels.
- Relevant product knowledge including knowledge of Mortgages is desirable but not essential.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Consulting
Industries: Banking and Financial Services
Mortgage Manager employer: Confidential Jobs
Contact Detail:
Confidential Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Manager
✨Tip Number 1
Network with professionals in the banking and financial services sector, especially those who have experience with mortgage products. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the specific needs and expectations of high-net-worth clients from the MENA region. Understanding their unique requirements will help you tailor your approach and demonstrate your capability to manage their mortgage needs effectively.
✨Tip Number 3
Stay updated on the latest trends and regulations in mortgage underwriting and credit risk management. This knowledge will not only enhance your expertise but also show your commitment to maintaining high professional standards in line with the bank's compliance requirements.
✨Tip Number 4
Prepare to discuss your leadership style and how you would foster a high-performance culture within the team. Be ready to share examples of how you've successfully driven revenue growth and managed compliance in previous roles, as this will resonate well with the hiring managers.
We think you need these skills to ace Mortgage Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage underwriting and credit risk. Emphasise any leadership roles you've held, particularly in financial services, to align with the responsibilities of the Mortgage Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the bank's strategy and how you can contribute to their vision. Mention specific examples of how you've driven growth and profitability in previous roles, especially within the mortgage sector.
Showcase Customer Service Skills: Since outstanding customer service is a key accountability, provide examples in your application that demonstrate your ability to deliver exceptional service and drive revenue generation. Highlight any relevant metrics or achievements.
Research the Bank: Familiarise yourself with the bank's operations, particularly their approach to private banking and mortgage products. This knowledge will help you tailor your application and prepare for potential interview questions about their market position and strategies.
How to prepare for a job interview at Confidential Jobs
✨Showcase Your Mortgage Expertise
Make sure to highlight your experience in mortgage underwriting and credit risk during the interview. The bank is looking for someone who understands the intricacies of the mortgage business, so be prepared to discuss specific examples from your past roles.
✨Demonstrate Leadership Skills
As a Mortgage Manager, you'll need to lead a high-performance culture. Be ready to share instances where you've successfully led a team or driven initiatives that resulted in significant growth or improved performance.
✨Understand the Clientele
Familiarise yourself with the needs and expectations of HNW clients from the MENA region. Showing that you understand their unique requirements and how to cater to them will set you apart from other candidates.
✨Prepare for Compliance Questions
Since compliance is a key aspect of the role, be prepared to discuss how you've ensured adherence to regulatory requirements in your previous positions. Highlight any systems or processes you've implemented to maintain high standards.
