We are seeking an experienced Regional People Operations Manager to oversee a regional HR service delivery operation within a complex, international environment.
This role is suited to someone who has built their career in a client-facing HR service delivery, managed services, outsourced HR, payroll services, HR technology services, or similar service-provider environment.
The successful candidate will combine strong operational management with client relationship management, team leadership, escalation handling, governance and continuous improvement.
Key Responsibilities
Service Delivery Management
- Oversee the delivery of HR services across a multi-country regional operation.
- Ensure teams consistently meet agreed service expectations, quality standards and operational priorities.
- Monitor performance, workloads, service levels and operational risks.
- Drive improvements in service quality, efficiency and scalability.
Client & Stakeholder Management
- Build strong relationships with senior clients, internal stakeholders and cross-functional partners.
- Act as a senior escalation point for complex service issues.
- Ensure clear communication, effective expectation management and timely resolution of operational challenges.
- Use data and operational insight to improve service outcomes.
Team Management
- Manage and develop a distributed team of HR professionals.
- Establish clear accountability, ownership and performance expectations.
- Coach team members through complex client and employee matters.
- Build a high-performance culture focused on service quality and continuous improvement.
Operational Excellence & Governance
- Ensure services are delivered in line with internal procedures, service expectations and applicable employment requirements.
- Maintain appropriate operational controls and risk-management practices.
- Review recurring issues and service failures, ensuring corrective actions are implemented.
- Identify opportunities to improve processes, workflows, systems and automation.
Change & Improvement
- Manage operational change across processes, systems and ways of working.
- Support greater consistency and standardisation across the region.
- Improve the use of technology, reporting and operational data.
- Ensure changes are successfully embedded into day-to-day service delivery.
What We Are Looking For
- 7+ years of experience in HR operations or service delivery.
- Significant experience within a client-facing service delivery organisation, such as outsourced HR services, managed services, payroll services, HR technology services or professional HR services.
- Strong experience managing service delivery across multiple countries or jurisdictions.
- Demonstrable people-management experience, ideally managing distributed or remote teams.
- Experience managing complex client escalations and operational issues.
- Strong understanding of service levels, KPIs, operational performance and continuous improvement.
- Experience working within structured governance and risk-management environments.
- Strong stakeholder-management skills, including working with senior clients and leadership teams.
- Experience improving processes through technology, automation or workflow redesign.
Experience within an outsourced, managed-service or client-service organisation is essential for this position.
Regional People Operations Manager in Glasgow employer: Confidential Jobs
Join a dynamic mid-sized company in Annesley, Nottinghamshire, where you will play a pivotal role in supporting the Managing Director as an Executive Assistant. With a strong emphasis on teamwork and emotional intelligence, we offer a competitive package, a collaborative work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking meaningful and rewarding employment.
