Communications Manager

Location: London / South‑East (Remote with some travel to sites)

Salary: Up to £45,000 (Dependent on experience)

About the Company

We are supporting a large, private equity–backed, multi‑site organisation operating at scale across multiple regions. The business is undergoing a period of strategic development and accelerated growth, with a strong emphasis on improving operational consistency, strengthening central functions and building robust frameworks that support long‑term success. As a complex and fast‑moving organisation, it requires clear, structured and high‑quality communication to ensure alignment across numerous sites and stakeholders. The successful candidate will play an important role in shaping how the organisation communicates as it continues to grow and evolve.

Role Overview

We are seeking an experienced Communications Manager to establish and lead a central communications function within a large, multi‑site organisation undergoing significant growth and development. Reporting to senior leadership, the Communications Manager will define and implement the organisation’s communication frameworks, standards and processes - ensuring clear, consistent and high‑quality messaging across all sites. This role acts as the strategic lead for communications, providing guidance, oversight and best‑practice governance to support local teams while maintaining central alignment. The communications function plays a critical role in enabling clarity, structure and consistency of communication across multiple locations. The role incorporates advisory support, capability building, quality assurance and forward planning to ensure that all communications are professional, coherent and aligned to organisational priorities.

Key Responsibilities

• Define and implement a best‑practice communications framework suitable for a growing, multi‑site organisation.
• Establish clear principles for how, when and where communications should be delivered to different audiences.
• Create and maintain guidance on tone of voice, messaging hierarchy and approval processes.
• Set and uphold quality standards for written and digital communications.
• Act as the escalation point for complex or sensitive communications issues.
• Lead the development of templates, toolkits and resources that enable sites to communicate confidently and independently.
• Provide strategic oversight of communication activity across sites, ensuring alignment to central standards.
• Act as a trusted adviser to site and central leadership teams, supporting planning and prioritisation.
• Shape and develop junior communications roles, providing coaching, guidance and capability development.
• Establish clear ways of working between central teams and sites to reduce reactivity and duplication.
• Introduce planning processes that support proactive, coordinated communication delivery.
• Benchmark communications approaches against comparable organisations and identify areas for improvement.
• Define KPIs and SLAs to measure communication effectiveness and report progress to senior stakeholders.

Experience, Skills and Knowledge

• Proven experience establishing or maturing a communications function.
• Experience within complex or multi‑site environments.
• Strong stakeholder engagement and influencing skills, including senior leadership interaction.
• Excellent written and verbal communication skills.
• Ability to operate at both strategic and hands‑on levels.
• Experience standardising communications across multiple locations.
• Understanding of communication challenges within complex or regulated organisational structures.

Further details will be shared with shortlisted candidates at the appropriate stage.