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- Tasks: Lead a dynamic team to support clients in the food ordering and hospitality sector.
- Company: Join a thriving company focused on innovative online solutions.
- Benefits: Competitive salary, commission, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing client relationships and driving revenue.
- Qualifications: 5+ years in online food ordering/EPOS and strong communication skills.
- Other info: Fast-paced environment with a focus on accountability and results.
The predicted salary is between 68000 - 102000 £ per year.
Products - Online Food Ordering + EPOS + SAAS
Salary - up to £85,000 per annum + commission
Role & Activities:
- Responsible for a 'region' of the UK
- Management of a small niche team of relevantly skilled employees to support all aspects of client management
- Exceptional client relationship building skills / must be able to relate competently with small & medium sized businesses in the restaurant/takeaway/hospitality sector
- Fixer/resolver/do-er - required to turn hand to any situation and ensure the client feels supported and that someone is going to provide the fastest resolution possible
- Revenue builder through upselling both products and services
- Close alignment with marketing teams to build brand awareness for the benefit of clients
Skills & Attributes:
- Must have five years+ relevant experience in online food ordering/EPOS. This is non-negotiable.
- Intellectual with great report writing skills borne out of a deep understanding of how to analyse data
- Strong communication skills - natural, confident, down-to-earth
- Do-er not talker with huge energy and passion for improving performance
- Passionate about building accountability and getting things done
- Full driving licence (non-negotiable)
Regional Client Support Manager in Reading employer: Confidential - Job Hiring
Contact Detail:
Confidential - Job Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Client Support Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the restaurant and hospitality sector. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your problem-solving skills! In interviews, share specific examples of how you've resolved client issues in the past. We want to hear about those times you turned a tough situation around and made clients feel valued. It’s all about showcasing your fixer mentality!
✨Tip Number 3
Prepare for role-play scenarios! Since this job is all about client management, practice handling different client situations with a friend. We can’t stress enough how important it is to demonstrate your communication skills and ability to build relationships during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative. So, get your application in and let’s get you one step closer to that dream job!
We think you need these skills to ace Regional Client Support Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Client Support Manager role. Highlight your experience in online food ordering and EPOS, and don’t forget to showcase your client relationship skills. We want to see how you can relate to small and medium-sized businesses!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've resolved client issues or built strong relationships in the past. We love a good story!
Show Off Your Data Skills: Since we’re looking for someone with great report writing skills, make sure to mention any experience you have with data analysis. We want to know how you’ve used data to drive decisions and improve performance in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to take the next step with StudySmarter!
How to prepare for a job interview at Confidential - Job Hiring
✨Know Your Products Inside Out
Make sure you’re well-versed in the online food ordering, EPOS, and SaaS products. Familiarise yourself with their features, benefits, and how they can solve problems for clients in the restaurant and hospitality sector. This knowledge will help you demonstrate your expertise and show that you’re ready to hit the ground running.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully built and maintained relationships with clients in previous roles. Think about specific situations where you resolved issues or upsold services. This will highlight your ability to connect with small and medium-sized businesses and reassure the interviewers that you can manage client expectations effectively.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss times when you’ve had to think on your feet and resolve client issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your 'fixer' mentality and your commitment to ensuring clients feel supported.
✨Align with Their Values
Research the company’s culture and values, especially around accountability and performance improvement. Be prepared to discuss how your personal values align with theirs and how you can contribute to building brand awareness alongside the marketing team. This will show that you’re not just a fit for the role, but also for the company as a whole.