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- Tasks: Lead a dynamic team to support clients in the online food ordering and hospitality sector.
- Company: Join a thriving company focused on innovation in food tech.
- Benefits: Competitive salary, commission, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing client relationships and driving revenue.
- Qualifications: 5+ years in online food ordering/EPOS and strong communication skills required.
- Other info: Fast-paced environment with a focus on accountability and results.
The predicted salary is between 68000 - 102000 £ per year.
Products - Online Food Ordering + EPOS + SAAS
Salary - up to £85,000 per annum + commission
Role & Activities:
- Responsible for a 'region' of the UK
- Management of a small niche team of relevantly skilled employees to support all aspects of client management
- Exceptional client relationship building skills / must be able to relate competently with small & medium sized businesses in the restaurant/takeaway/hospitality sector
- Fixer/resolver/do-er - required to turn hand to any situation and ensure the client feels supported and that someone is going to provide the fastest resolution possible
- Revenue builder through upselling both products and services
- Close alignment with marketing teams to build brand awareness for the benefit of clients
Skills & Attributes:
- Must have five years+ relevant experience in online food ordering/EPOS. This is non-negotiable.
- Intellectual with great report writing skills borne out of a deep understanding of how to analyse data
- Strong communication skills - natural, confident, down-to-earth
- Do-er not talker with huge energy and passion for improving performance
- Passionate about building accountability and getting things done
- Full driving licence (non-negotiable)
Regional Client Support Manager in Edinburgh employer: Confidential - Job Hiring
Contact Detail:
Confidential - Job Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Client Support Manager in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the restaurant and hospitality sector. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your problem-solving skills! In interviews, share specific examples of how you’ve resolved client issues in the past. Highlight your fixer mentality and how you’ve turned challenging situations into success stories. We love a do-er!
✨Tip Number 3
Research is key! Know the company inside out before your interview. Understand their products, services, and market position. This will not only impress them but also help you tailor your responses to show how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that Regional Client Support Manager role!
We think you need these skills to ace Regional Client Support Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Client Support Manager. Highlight your experience in online food ordering and EPOS, and don’t forget to showcase your client relationship skills. We want to see how you can relate to small and medium-sized businesses!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've resolved client issues or built strong relationships in the past. We love a good story!
Show Off Your Data Skills: Since we’re looking for someone with great report writing skills, make sure to mention any experience you have with data analysis. We want to know how you’ve used data to drive decisions and improve performance in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Confidential - Job Hiring
✨Know Your Stuff
Make sure you brush up on your knowledge of online food ordering, EPOS systems, and SaaS. Familiarise yourself with the latest trends in the restaurant and hospitality sector. This will not only help you answer questions confidently but also show that you're genuinely interested in the industry.
✨Showcase Your People Skills
As a Regional Client Support Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you turned a challenging client interaction into a positive outcome.
✨Be a Problem Solver
Demonstrate your fixer mentality by preparing for situational questions. Think of times when you resolved issues quickly and effectively. Highlight your ability to think on your feet and provide fast resolutions, as this is crucial for the role.
✨Align with Marketing Goals
Since you'll be working closely with marketing teams, come prepared with ideas on how to enhance brand awareness for clients. Show that you understand the importance of collaboration and how it can drive revenue through upselling products and services.