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- Tasks: Lead a dynamic team to support clients in the food ordering and hospitality sector.
- Company: Join a thriving company focused on innovative online solutions.
- Benefits: Competitive salary, commission, and opportunities for professional growth.
- Why this job: Make a real impact by building strong client relationships and driving revenue.
- Qualifications: 5+ years in online food ordering/EPOS and excellent communication skills.
- Other info: Fast-paced environment with a focus on accountability and results.
The predicted salary is between 68000 - 102000 £ per year.
Products - Online Food Ordering + EPOS + SAAS
Salary - up to £85,000 per annum + commission
Role & Activities:
- Responsible for a 'region' of the UK
- Management of a small niche team of relevantly skilled employees to support all aspects of client management
- Exceptional client relationship building skills / must be able to relate competently with small & medium sized businesses in the restaurant/takeaway/hospitality sector
- Fixer/resolver/do-er - required to turn hand to any situation and ensure the client feels supported and that someone is going to provide the fastest resolution possible
- Revenue builder through upselling both products and services
- Close alignment with marketing teams to build brand awareness for the benefit of clients
Skills & Attributes:
- Must have five years+ relevant experience in online food ordering/EPOS. This is non-negotiable.
- Intellectual with great report writing skills borne out of a deep understanding of how to analyse data
- Strong communication skills - natural, confident, down-to-earth
- Do-er not talker with huge energy and passion for improving performance
- Passionate about building accountability and getting things done
- Full driving licence (non-negotiable)
Regional Client Support Manager in Birmingham employer: Confidential - Job Hiring
Contact Detail:
Confidential - Job Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Client Support Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the restaurant and hospitality sector. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in online food ordering and EPOS systems. Share specific examples of how you've resolved client issues or improved performance – it’ll make you stand out!
✨Tip Number 3
Be a fixer! During interviews, demonstrate your problem-solving abilities. Talk about times when you’ve turned a challenging situation into a success story. Employers love candidates who can think on their feet and provide quick resolutions.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Regional Client Support Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Client Support Manager. Highlight your experience in online food ordering and EPOS, and don’t forget to showcase your client relationship skills. We want to see how you can relate to small and medium-sized businesses!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've resolved client issues or built strong relationships in the past. We love a good story!
Show Off Your Data Skills: Since we’re looking for someone with great report writing skills, make sure to mention any experience you have with data analysis. We want to know how you’ve used data to drive decisions and improve performance in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Confidential - Job Hiring
✨Know Your Products Inside Out
Make sure you’re well-versed in the online food ordering, EPOS, and SaaS products. Familiarise yourself with their features, benefits, and how they can solve problems for clients in the restaurant and hospitality sector. This knowledge will help you demonstrate your expertise and show that you’re ready to hit the ground running.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully built and maintained relationships with clients in previous roles. Think about specific situations where you resolved issues or upsold services. This will highlight your ability to connect with small and medium-sized businesses and reassure the interviewer that you can provide exceptional support.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss times when you’ve had to think on your feet and resolve client issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your 'fixer' mentality and your commitment to ensuring clients feel supported.
✨Align with Their Values
Research the company’s culture and values, especially around accountability and performance improvement. Be prepared to discuss how your personal values align with theirs and how you can contribute to building brand awareness alongside the marketing team. This will show that you’re not just a fit for the role, but also for the company as a whole.