At a Glance
- Tasks: Own the customer experience and guide onboarding for Luminance's innovative products.
- Company: Join a forward-thinking company focused on transforming legal tech.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Dynamic role with a chance to build relationships and drive user adoption.
- Why this job: Make a real difference by helping customers succeed with cutting-edge technology.
- Qualifications: Experience in customer success or project management, with strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
Responsibilities
- Own and manage the post-sales customer experience across Luminance’s product suite.
- Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment.
- Guide customers through change management and drive strong user adoption across teams.
- Act as the primary point of contact during onboarding and early lifecycle phases.
- Build trusted relationships with key stakeholders across legal and business teams.
- Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey.
- Monitor customer engagement and proactively address risks and opportunities.
- Deliver product demonstrations, training sessions, and enablement support.
Requirement
- Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTec.
- Demonstrated ability to manage structured onboarding processes or customer-facing projects.
- Experience supporting customers through technology adoption or organisational change initiatives.
- Experience supporting customers on guided, consultative software platforms (not purely self-serve).
- Strong communication and stakeholder-management skills.
- Ability to quickly learn and confidently explain advanced product functionality.
- Analytical, proactive, and solution-oriented mindset.
Customer Success Manager employer: Confero
Luminance is an exceptional employer that prioritises the growth and success of its employees, particularly in the role of Customer Success Manager. With a strong focus on collaboration and innovation, our work culture fosters meaningful relationships and provides ample opportunities for professional development. Located in a vibrant tech hub, we offer a dynamic environment where you can thrive while making a significant impact on our customers' journeys.
We think you need these skills to ace Customer Success Manager
Customer Success Management
Account Management
Project Management
Onboarding Processes
Change Management
User Adoption Strategies
Stakeholder Management
