At a Glance
- Tasks: Lead a dynamic Helpdesk team and ensure top-notch service delivery.
- Company: Join a leading facilities management provider in Scotland.
- Benefits: Enjoy a 4.5-day work week, pension scheme, and ongoing training.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real impact by enhancing service quality and team performance.
- Qualifications: Experience in helpdesk or maintenance environments with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Confero Recruitment Group is proud to be exclusively partnering with a Facilities Services Provider to recruit a Helpdesk Team Leader. The client is a Scotland-based facilities management provider delivering maintenance services across multiple sectors, with a strong focus on quality, accountability and professional standards. Due to continued portfolio growth, we are seeking an experienced Service Desk Team Leader to support daily Service Desk operations.
The role is responsible for ensuring high-quality service delivery while leading and developing a high-performing administration team within a growing facilities management business.
Role Summary
Reporting to the Service Desk Manager, you will oversee daily Service Desk operations, ensuring reactive and planned maintenance works are delivered efficiently and in line with contractual service level agreements. You will lead Service Administrators and act as a key liaison between clients, engineers, subcontractors and the operational team.
Working hours: Monday to Thursday: 08:00 to 16:30; Friday: 08:00 to 14:00; 4.5-day working week.
Benefits:
- Company pension scheme.
- Employee Assistance Programme.
- Ongoing training and development.
- Career progression opportunities.
Key Responsibilities
- Support maintenance delivery, monitor performance and coordinate engineers.
- Lead Service Desk team, support training and drive improvements.
- Handle customer escalations and maintain strong relationships.
- Manage CAFM work orders, records and KPI reports.
Experience required:
- Experience in Service Desk, Helpdesk or maintenance environment.
- Team leadership experience.
- Strong organisation, communication and IT skills.
- Ability to manage workload and solve problems proactively.
Help Desk Manager ( Facilities ) employer: Confero Recruitment Group
As a leading Facilities Services Provider based in Scotland, we pride ourselves on fostering a supportive and dynamic work environment that prioritises quality and professional standards. Our Help Desk Manager role offers not only a competitive salary and benefits such as a company pension scheme and an Employee Assistance Programme, but also ample opportunities for ongoing training and career progression within a growing team. Join us in Edinburgh, where you can make a meaningful impact while enjoying a balanced 4.5-day working week.
