At a Glance
- Tasks: Lead a dynamic Helpdesk team and ensure top-notch service delivery.
- Company: Join a leading facilities management provider in Scotland.
- Benefits: Enjoy a company pension, ongoing training, and career progression opportunities.
- Other info: Be part of a growing business with a focus on quality and accountability.
- Why this job: Make a real impact by improving service quality and team performance.
- Qualifications: Experience in Helpdesk or Service Desk roles with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Confero Recruitment Group is proud to be exclusively partnering with a Facilities Services Provider to recruit a Helpdesk Team Leader. The client is a Scotland-based facilities management provider delivering maintenance services across multiple sectors, with a strong focus on quality, accountability and professional standards.
Due to continued portfolio growth, we are seeking an experienced Service Desk Team Leader to support daily Service Desk operations. The role is responsible for ensuring high-quality service delivery while leading and developing a high-performing administration team within a growing facilities management business.
Reporting to the Service Desk Manager, you will oversee daily Service Desk operations, ensuring reactive and planned maintenance works are delivered efficiently and in line with contractual service level agreements. You will lead Service Administrators and act as a key liaison between clients, engineers, subcontractors and operational teams.
- Monday to Thursday: 08:00 to 14:00
- Company pension scheme
- Ongoing training and development
- Career progression opportunities
Support maintenance delivery, monitor performance and coordinate engineering activities. Lead Service Desk team, support training and drive improvements. Experience in Service Desk, Helpdesk or maintenance environment. Strong organisation, communication and IT skills.
Help Desk Manager - Facilities Management in Edinburgh employer: Confero Recruitment Group
Confero Recruitment Group is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh. With a strong commitment to employee development, ongoing training, and career progression opportunities, we foster a culture of quality and accountability within our facilities management team. Join us to be part of a growing organisation that values your contributions and supports your professional journey.
