At a Glance
- Tasks: Lead a dynamic Helpdesk team and ensure top-notch service delivery.
- Company: Join a leading facilities management provider in Scotland.
- Benefits: Enjoy a company pension, ongoing training, and career progression opportunities.
- Other info: Work in a supportive environment focused on quality and professional standards.
- Why this job: Make a real impact by coordinating maintenance services and supporting a high-performing team.
- Qualifications: Experience in Service Desk or Helpdesk roles with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Confero Recruitment Group is proud to be exclusively partnering with a Facilities Services Provider to recruit a Helpdesk Team Leader. The client is a Scotland-based facilities management provider delivering maintenance services across multiple sectors, with a strong focus on quality, accountability and professional standards.
Due to continued portfolio growth, we are seeking an experienced Service Desk Team Leader to support daily Service Desk operations. The role is responsible for ensuring high-quality service delivery while leading and developing a high-performing administration team within a growing facilities management business.
Reporting to the Service Desk Manager, you will oversee daily Service Desk operations, ensuring reactive and planned maintenance works are delivered efficiently and in line with contractual service level agreements. You will lead Service Administrators and act as a key liaison between clients, engineers, subcontractors and the operational team.
- Monday to Thursday: 08:00 to 14:00
- Company pension scheme
- Ongoing training and development
- Career progression opportunities
Support maintenance delivery, monitor performance and coordinate engineering activities. Lead the Service Desk team, support training and drive improvements.
Experience in Service Desk, Helpdesk or maintenance environment is required. Strong organisation, communication and IT skills are essential.
Facilities Co-ordinator / Help Desk in Edinburgh employer: Confero Recruitment Group
Confero Recruitment Group is an exceptional employer, offering a dynamic work environment in Edinburgh where quality and accountability are at the forefront of our facilities management services. Employees benefit from ongoing training, career progression opportunities, and a supportive culture that fosters professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the facilities sector.
