At a Glance
- Tasks: Lead a dynamic Service Desk team and ensure top-notch service delivery.
- Company: Join LOVAT'S GROUP, a leading facilities management provider in Scotland.
- Benefits: Enjoy a 4.5-day work week, pension scheme, and ongoing training.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real impact by leading a high-performing team in a growing business.
- Qualifications: Experience in service desk environments and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Confero Recruitment Group is proud to be exclusively partnering with LOVAT'S GROUP to recruit a Service Desk Team Leader. LOVAT'S GROUP are a leading Scotland-based facilities management provider delivering maintenance services across multiple sectors, with a strong focus on quality, accountability and professional standards. Due to continued growth in our client portfolio, we are seeking an experienced Service Desk Team Leader to support the daily operation of our Service Desk. This role is responsible for ensuring high-quality service delivery while leading and developing a high‑performing administration team within a growing Facilities Management business.
Role Summary
Reporting to the Service Desk Manager, you will oversee daily Service Desk operations, ensuring reactive and planned maintenance works are delivered efficiently and in line with contractual service level agreements. You will lead Service Administrators and act as a key liaison between clients, engineers, subcontractors and operational teams.
Working Hours / Offer
- Monday to Thursday: 08:00 to 16:30
- Friday: 08:00 to 14:00
- Company pension scheme.
- Employee Assistance Programme.
- Ongoing training and development.
- Career progression opportunities.
- 4.5-day working week.
Key Responsibilities
- Support maintenance delivery, monitor performance and coordinate engineers.
- Lead Service Desk team, support training and drive improvements.
- Handle customer escalations and maintain strong relationships.
- Manage CAFM work orders, records and KPI reporting.
Essential Requirements
- Experience in Service Desk, Helpdesk or maintenance environment.
- Team leadership experience.
- Strong organisation, communication and IT skills.
- Ability to manage workload and solve problems proactively.
Desirable Requirements
- Facilities Management or Engineering Services experience.
- Knowledge of CAFM systems.
- Understanding of maintenance and KPI reporting.
- Experience in mobilisation or service improvement.
Service Desk Team Leader employer: Confero Recruitment Group Ltd
LOVAT'S GROUP is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With a focus on quality and accountability, team members benefit from ongoing training, career progression opportunities, and a unique 4.5-day working week, all while contributing to a leading facilities management provider in the vibrant city of Edinburgh.
Contact Details:
Confero Recruitment Group Ltd Recruitment Team
