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- Tasks: Lead a team to deliver top-notch reactive repairs and ensure customer satisfaction.
- Company: A reputable social housing organisation in Central Scotland.
- Benefits: Fixed term contract with potential for extension and valuable experience.
- Other info: Join a supportive team focused on ethical practices and professional growth.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Experience in repairs management and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Based in Central Scotland, our Social Housing sector client is seeking a candidate to join their team and deliver a high-quality reactive repairs service, ensuring excellent customer service, effective team and contractor management. The position is a Fixed Term Contract that will last 6 months, however it could last longer.
Key Responsibilities
- Manage, monitor, and control the operational delivery of the reactive repairs service.
- Supervise Property Officers and Property Assistants.
- Manage external contractors delivering reactive repairs and servicing.
- Identify and resolve causes of dampness, ensuring procedures are followed.
- Promote and enforce the Association's repairs policies daily.
Customer Service
- Deliver first-class customer service to internal and external customers.
- Build and maintain effective working relationships with tenants, colleagues, and stakeholders.
- Promote a professional, ethical, and customer-focused culture.
- Ensure confidentiality and discretion in all aspects of work.
Repairs Manager employer: Confero Recruitment Group Ltd
Contact Detail:
Confero Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Repairs Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples where you've delivered excellent service or resolved issues effectively. This will show potential employers that you can handle the demands of managing a reactive repairs service.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Repairs Manager position. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Repairs Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Manager role. Highlight your experience in managing reactive repairs services and any relevant customer service skills. We want to see how you can bring your unique flair to our team!
Showcase Your Management Skills: In your application, emphasise your ability to supervise teams and manage contractors effectively. We’re looking for someone who can lead with confidence, so don’t hold back on sharing your leadership experiences!
Customer Service is Key: Since delivering excellent customer service is a big part of this role, make sure to include examples of how you've provided top-notch service in the past. We love candidates who can build strong relationships with tenants and stakeholders!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Confero Recruitment Group Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of reactive repairs service management. Brush up on your knowledge about managing teams and contractors, as well as the specific challenges that come with maintaining properties. This will show that you're not just interested in the role, but that you’re genuinely prepared for it.
✨Customer Service is Key
Since delivering excellent customer service is a big part of this role, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you build relationships and handle difficult situations, as this will demonstrate your commitment to a customer-focused culture.
✨Show Your Leadership Skills
As a Repairs Manager, you'll be supervising Property Officers and Assistants. Prepare to talk about your leadership style and how you motivate your team. Think of specific instances where you’ve successfully managed a team or resolved conflicts, as this will highlight your ability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to dampness issues or contractor management. Practise how you would approach these scenarios, focusing on problem-solving and adherence to policies. This will help you demonstrate your critical thinking and decision-making skills during the interview.