At a Glance
- Tasks: Be the go-to person for repairs, ensuring top-notch service for tenants and owners.
- Company: Join a dedicated social housing team focused on community support.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in the social housing sector.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 38844 - 41327 £ per year.
Our Social Housing client is looking for a proactive Maintenance Assistant to join their Repairs quality, customer focused service for tenants and factored owners.
About the Role
As a key member of the Repairs and Maintenance Team, you will be the first point of contact for repairs enquiries, ensuring customers are kept informed and that contractors deliver work to agreed standards and timescales. You will support the administration of repairs, voids, cyclical contracts and medical adaptations, while helping maintain strong contractor performance and value for money.
Key Responsibilities
- Provide excellent customer service, handling calls, emails and enquiries from tenants, owners and contractors.
- Raise and manage repairs work orders, ensuring compliance with contractual timescales.
- Monitor contractor performance, challenge delays, and support KPI reporting.
- Process void property administration and support the delivery of reactive repairs, landscaping and cyclical services.
- Carry out invoice checking and matching, and support the wider Property Services Team with admin tasks.
- Arrange pre and post inspections and undertake customer satisfaction surveys.
- Assist with contract meetings, minute taking and data management.
Maintenance Assistant employer: Confero Recruitment Group Ltd
Join our dynamic team in Glasgow as a Maintenance Assistant, where we prioritise a supportive work culture and a commitment to employee development. With hybrid working options and a focus on delivering exceptional service to our tenants, you'll find ample opportunities for growth and the chance to make a meaningful impact in the social housing sector. Our collaborative environment fosters innovation and ensures that every team member is valued and empowered to contribute to our mission.
Contact Details:
Confero Recruitment Group Ltd Recruitment Team
