At a Glance
- Tasks: Manage repair enquiries, coordinate contractors, and ensure excellent service for tenants.
- Company: Dynamic housing organisation focused on customer satisfaction and responsive services.
- Benefits: Gain valuable experience in the housing sector with potential for career growth.
- Other info: Opportunity to extend beyond 2 months in a supportive team environment.
- Why this job: Make a real difference in people's lives by ensuring their homes are safe and well-maintained.
- Qualifications: Experience in repairs or property services, strong communication skills, and a customer-focused mindset.
Our Glasgow based client has a temporary need for a proactive and customer‑focused Repairs Advisor to join a busy Repairs & Voids team.
If you enjoy diagnosing repairs, coordinating contractors and delivering a great service to tenants, this role offers an excellent opportunity to develop your career within the housing sector.
The Role
As a Repairs Advisor, you’ll be at the heart of the responsive repairs and voids service.
You’ll manage repair enquiries, prioritise work orders, support contractors and ensure customers receive timely, accurate updates.
Key Responsibilities
- Handling repair enquiries from tenants, colleagues and contractors, logging and progressing them through the housing management system.
- Diagnosing repairs accurately, prioritising work orders and ensuring the right contractor is appointed first time.
- Issuing, monitoring and chasing work orders to ensure completion within agreed targets.
- Processing invoices, variations and recharges, ensuring value for money and accurate cost coding.
- Coordinating void inspections, safety checks and repairs, managing certificates and ensuring properties are ready for re-let.
- Managing warranty defects with contractors to secure timely resolutions.
- Maintaining accurate records, including keys, locks and recharges.
- Supporting KPI delivery, data accuracy and continuous improvement across the service.
- Providing excellent customer service — keeping tenants informed by phone, email and text, and resolving issues promptly.
- Assisting with complaints handling, background reports and customer satisfaction surveys.
- Who You’ll Work With
You’ll work closely with Repairs & Voids colleagues, Housing Officers, Maintenance Managers, Development teams and external contractors — all focused on delivering a safe, responsive and customer‑centred service.
- What You’ll Bring
- Experience in repairs, maintenance, property services or a similar housing environment.
- Strong diagnostic skills and confidence prioritising and allocating work orders.
- Excellent communication skills with a calm, customer‑focused approach.
- Ability to manage workloads, chase progress and maintain accurate records.
- A commitment to health & safety, compliance and continuous improvement.
- Someone organised, reliable and motivated to deliver great outcomes for tenants.
This is an excellent opportunity to work with an impressive organisation, the position could last longer than the advertised 2 months.
To find out more, please apply or message Alasdair Reid
Contact Details:
Confero Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Advisor in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Confero Recruitment Group Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Confero Recruitment Group Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Repairs Advisor in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Confero Recruitment Group Ltd.
How to prepare for a job interview at Confero Recruitment Group Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Confero Recruitment Group Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Confero Recruitment Group Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
