At a Glance
- Tasks: Be the go-to person for maintenance requests and ensure top-notch service delivery.
- Company: Join a dynamic Facilities Management team in Edinburgh.
- Benefits: Gain valuable experience and develop your customer service skills.
- Other info: Exciting opportunity for growth in a supportive environment.
- Why this job: Make a real difference by helping clients and keeping facilities running smoothly.
- Qualifications: Previous helpdesk or customer service experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Location: Edinburgh
Confero Recruitment Group are seeking a proactive and customer-focused FM Helpdesk Operator to join our clients Facilities Management team. Acting as the first point of contact for maintenance requests, you will manage reactive and planned works, ensuring excellent service delivery and compliance with agreed service levels.
Key Responsibilities
- Receive and log maintenance requests.
- Allocate work orders to engineers and contractors.
- Monitor job progress and provide updates to clients and stakeholders.
- Maintain accurate records and reports within the CAFM system.
- Support planned preventative maintenance (PPM) scheduling.
Requirements
- Previous experience in a helpdesk, customer service, or facilities management environment.
- Strong communication and organisational skills.
- Experience using CAFM or service management systems.
FM Helpdesk Operator in Edinburgh employer: Confero Recruitment Group Ltd
Confero Recruitment Group Ltd is an excellent employer, offering a dynamic work culture that values employee development and teamwork. With opportunities for growth in the thriving regions of Fife and Edinburgh, employees benefit from a supportive environment that prioritises safety and innovation in HVAC solutions. Join us to be part of a reputable FM Maintenance Provider where your skills will be recognised and rewarded.
Contact Details:
Confero Recruitment Group Ltd Recruitment Team
