Collections Team Leader - Remote in Manchester

Conferma is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards. We’ve engineered connectivity to over 90 of the world’s best commercial card partners, over 400 travel management companies and over 150 travel technology partners.

As a senior risk and compliance leader, you will act as a strategic partner to the business, collaborating across Technology, Product, Operations, and Commercial teams, to embed practical, risk-based controls that support growth and innovation while protecting Conferma and our clients. Strong communication, stakeholder engagement, and the ability to translate complex regulatory requirements into actionable business guidance are essential.

• Own and maintain the Conferma Risk Universe, ensuring alignment with business strategy and emerging risks.
• Lead the development and enhancement of Enterprise Risk Management, Operational Resilience, and Data Protection frameworks.
• Ensure compliance with privacy, security, and regulatory requirements across UK, EU, and global jurisdictions.
• Provide expert guidance on risk, compliance, and regulatory developments across payments, banking, data privacy, AI, and third-party risk.
• Identify, assess, and mitigate strategic and operational risks, ensuring effective prioritisation, monitoring, and reporting.
• Lead risk assessments covering AI, cyber security, third-party risk, and regulatory change.
• Prepare and present clear, actionable risk reports to support senior leadership decision-making.
• Partner with business teams to strengthen ownership of key risks and controls.
• Design and deliver risk and compliance training, fostering a culture of accountability, transparency, and continuous improvement.

Proven experience in risk, compliance, operational resilience, or a related field, ideally within fintech or payments. Strong knowledge of technology, cloud environments, data management, and operational risk. Proven track record of designing and embedding risk and compliance frameworks in fast-paced organisations. Good understanding of UK and EU data protection regulations, operational resilience requirements, cyber security expectations, and emerging AI governance practices.

• Commercially minded, with the ability to balance risk management and business objectives.
• Collaborative and skilled at building strong relationships across teams.
• An effective communicator who can translate complex requirements into practical business guidance.
• Experienced in working with stakeholders to identify, manage, and mitigate risk.
• Committed to continuous learning, development, and improvement.

Compensation:

• Bonus: 10%

We have set out to provide a comprehensive benefits package that includes everything you would expect, as well as providing flexibility for you and your family:

• A salary sacrifice pension to maximise your contributions
• Life Assurance cover to provide peace of mind
• Enhanced Company sick pay to put your mind at rest
• Single cover private medical scheme, with the flexibility to add family members at your own cost
• 25 days paid annual leave plus bank holidays, allowing you to focus on what's important to you outside of work
• The ability to purchase up to 10 additional days holiday each year to enable additional time off
• Additional paid time off for life events, such as moving house or getting married
• An additional days leave on or around your birthday
• Enhanced paid parental leave on the birth or adoption of your child
• A confidential Employee Assistance program (EAP) available to all 24/7
• Access a range of fantastic additional rewards, such as Cycle 2Work, Gym Membership, Tech Scheme and discounted shopping and Cinema tickets, via Conferma Rewards

Diversity, Equity and Inclusion