Lead AV Engineer

The Lead Engineer is CTI’s elite on-site technical resource, a hands-on expert who knows how to build, commission, and finish systems to perfection. You are as comfortable leading a team on a construction site as you are tuning DSPs, finalising code, or walking a client through their system on handover day. You own every detail of delivery, mechanical, electrical, and software ensuring that what’s been engineered and pre-built off-site performs flawlessly in the real world. You take pride in doing things properly, leading by example, and finishing with precision, professionalism, and pride.

Key Responsibilities:

• Site Leadership: Take responsibility for day-to-day site activity, directing technicians, assigning tasks, and ensuring safe, efficient progress in line with CTI’s engineering standards and construction requirements.
• System Integration: Install, wire, and configure complete AV systems, following detailed schematics, rack elevations, and network layouts. Maintain clean, organised, and methodical installations that meet CTI’s quality benchmarks.
• Commissioning & Final Execution: Deploy and verify configurations, test functionality, tune DSPs, balance audio, align video, calibrate displays, and refine control systems until the system performs exactly to design intent.
• Troubleshooting & Issue Resolution: Diagnose and resolve on-site challenges calmly and efficiently whether mechanical, electrical, or software-related. You own problems end-to-end, ensuring systems leave site stable, reliable, and client ready.
• Client Delivery: Be the technical face of CTI during commissioning and handover. Deliver systems that look professional, work beautifully, and are intuitive for clients to operate.
• System Verification: Perform and document complete system testing, ensuring signal flow, control logic, and performance align with the design brief and CTI standards.
• Training & Handover: Provide concise, practical training to end users and technical staff, ensuring clients understand operation and maintenance. Prepare final as-built documentation, system backups, and sign-off reports.
• Quality & Ownership: Inspect all installation work, verify terminations, label completeness, rack dressing, and documentation before sign-off. You don’t leave until it’s right technically, visually, and operationally.
• Health & Safety Leadership: Lead by example on-site, maintaining full compliance with safety policies and risk assessments, and ensuring all team members work safely and professionally.
• Cross-Team Collaboration: Feed real-world insights back to design, engineering, and service teams to improve processes and documentation for future projects.
• Maintain a Flexible Work Approach: Be adaptable with working hours and site requirements to meet project deadlines without compromising quality.
• Follow CTI’s Quality Standards: Ensure all responsibilities align with CTI’s ISO 9001 quality procedures.
• It’s Not Done Until It’s Done: See installations through to absolute completion, including system sign-offs, return of any unused materials, final quality assurance checks, and smooth handover to the service department.

Key Skills & Qualifications:

• Technical Breadth: Deep working knowledge across AV, UC, and broadcast systems including Crestron, Q-SYS, Biamp, Extron, Shure, Ross, Disguise, and similar platforms.
• Commissioning Proficiency: Skilled in DSP tuning, control code deployment, video calibration, and network configuration (VLAN, Dante, AES67, NDI).
• Installation Discipline: Expert-level mechanical and electrical installation skills, including cable management, signal integrity, and system build quality.
• Problem Solving: Methodical fault-finding across hardware, software, and networks.
• Documentation: Produce accurate commissioning records, as-built drawings, backups, and verification checklists.
• Certifications preferred: CTS, CTS-I, ECS, SSSTS, IPAF, PASMA.

Personal Conduct & Leadership: At CTI, we believe in a culture of professionalism, teamwork, and accountability. Our Engineers should demonstrate:

• A commitment to quality: Strive for excellence in all installations, ensuring each project meets our high engineering standards.
• Ownership and accountability: Take full responsibility for the work completed on-site—our reputation depends on the quality you deliver.
• A supportive and team-oriented mindset: Be a mentor and collaborator, assisting colleagues and helping to develop less experienced team members.
• Clear and confident communication: Engage proactively with team members, clients, and contractors, ensuring alignment and clarity.
• Professionalism on-site: Maintain a positive attitude, be approachable, and ensure clients and contractors see CTI as a trusted and professional partner.
• Problem-solving under pressure: Approach on-site challenges with a calm and solutions-focused attitude, keeping projects on track.

Dress Code: We maintain a professional yet practical dress code depending on the work environment: Construction & Installation Sites: Practical site attire, including CTI-branded polo shirts, site cargo trousers, and provided steel-toe-capped boots.