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For Companies At a Glance
- Tasks: Create exceptional experiences for guests and manage daily operations of events.
- Company: Luxury hotel in Newmarket, known for its charm and modern comfort.
- Benefits: Free meals, extra birthday leave, discounts on food, spa, and accommodation.
- Other info: Opportunity for career growth in a supportive and proud team environment.
- Why this job: Join a passionate team dedicated to creating memorable moments for guests.
- Qualifications: Proven hospitality experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Position
As a Conference & Events Operations Manager, you will be responsible for creating exceptional experiences for our guests with full responsibility for the day to day running of the operations during each service period. You will strive to continually improve guests' and employees' satisfaction and maximize the financial performance in the meeting and events business. You will support the conference & events team in an operational and managerial capacity, ensuring that conference rooms are set up as required, that guests are welcomed to the venue as well as being the first port of call on the day. You’ll need to have experience motivating a team within the hospitality industry, be highly conscientious and be ready to hit the ground running.
The Team
Our Conference & Events team provide the highest levels of service and hospitality to our corporate and private guests. With six stylish state-of-the-art dedicated conference and event rooms – we are a preferred and popular venue for conferences, training events, business seminars, weddings, and birthday celebrations. Whatever the event our team provides an efficient, attentive, and friendly service.
About You
You will have proven hospitality experience, ideally from a Hotel or Conference & Wedding facility. You will be highly organised and focussed on delivering our high standards of service. You will be proactive, enthusiastic and motivated to work with all departments within the Hotel to ensure the smooth running of our Conference & Events facility.
- A proven hospitality professional ideally in a similar role within a hotel, or events facility.
- Excellent customer service experience, organisational and communication skills.
- Ability to supervise a wide variety of events and weddings with a proactive and positive attitude.
- You will have strong leadership skills, leading by example with the ability to maintain consistency of service through support with training and motivating the team.
- Ensure effective high standards of employee compliance and operational standards to a 4 Red Star level are maintained.
- Ability to liaise with the reception team with restaurant bookings and the kitchens as required.
- Administrative skills with an eye for detail.
- Knowledge of Microsoft software, Opera and Zonal till systems advantageous.
- You will be immaculately presented with an approachable and friendly personality.
You will support the Conference and Events Coordinator with show rounds and booking management and may also be required to provide cover during periods of annual leave. You will support the wider management team and the hotel by undertaking Duty Manager shifts as required. You will represent your department and provide updates at monthly internal meetings, including Head of Department meetings, Financial Review meetings, Sales and marketing meetings and Food and Beverage meetings.
Why Join our Team
A privately owned, independent Hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?
What We Offer
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous ‘Refer a Friend’ scheme
- Pension scheme
- Industry relevant training
Compensation: Competitive salary
Conference & Events Operations Manager in Newmarket employer: Conference & Events
Contact Detail:
Conference & Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Operations Manager in Newmarket
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to former colleagues. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and what makes them tick. When you walk in, we want you to impress them with your knowledge and enthusiasm for the role!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Conference & Events Operations Manager in Newmarket
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your passion for creating exceptional guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in conference and events management. We’re looking for specific examples that demonstrate your organisational skills and leadership abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Conference & Events
✨Know Your Venue
Before the interview, take some time to research Bedford Lodge Hotel & Spa. Familiarise yourself with its history, services, and the types of events they host. This will not only show your genuine interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Skills
As a Conference & Events Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight how you maintain high service standards and ensure team compliance with operational procedures.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a hospitality context. Think about potential challenges you might face during an event and how you would handle them. This could include managing last-minute changes or dealing with difficult guests—show them you can think on your feet!
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure you dress immaculately for your interview, reflecting the high standards of Bedford Lodge Hotel & Spa. A polished appearance combined with a friendly attitude will set the right tone and show that you understand the importance of presentation in this role.