PCN Health Care Support Worker - North Connect PCN (Eastbury Surgery) in London

The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for "Hillingdon to deliver the best primary care outcomes for patients in the whole of London".

We are a not-for-profit community interest company that strives to develop and support GP practices, PCNs and Neighbourhoods.

Location

This role is based at Eastbury Surgery and is part of North Connect PCN.

Job Summary

A Healthcare Support Worker will work within a multi-professional team in a GP setting, providing support, care, and treatment to patients within guidelines and protocols identified for the role.

• Primary Responsibilities
• Supports health promotion and prevention activities across the PCN, including smoking cessation, weight management, and lifestyle interventions
• Plays a key role in vaccination and immunisation programmes within the PCN
• Works within a Multi-Disciplinary Team to support patients with long‑term conditions and health inequalities
• Provides clinical support to registered nurses and other healthcare professionals within the PCN
• Delivers basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
• Taking and recording blood pressure, height & weight
• Performing ECGs
• Performing phlebotomy in accordance with local and national guidelines
• Correctly labelling, handling, storing and transporting blood samples in line with pathology requirements
• Assisting with chronic disease monitoring (e. g., diabetes, hypertension, asthma, COPD)
• Conducting NHS health checks and cardiovascular risk assessments
• Assisting GPs and nurses with minor procedures
• Updating patient records and ensuring accurate documentation using clinical systems (e. g., EMIS / Systm One)
• Maintaining infection prevention and control standards at all times
• UK Phlebotomy Skills & Qualifications
• Competent in phlebotomy for adults
• Knowledge of correct order of draw, appropriate sample bottles, and pathology test requirements
• Understanding of specimen labelling, cold chain requirements, and safe transportation procedures
• Awareness of potential complications (e. g., fainting, haematoma, failed venepuncture) and appropriate escalation procedures
• Knowledge of infection prevention and control, including hand hygiene and use of PPE
• Understanding of health and safety legislation including sharps management and needle‑stick injury procedures
• Ability to recognise and escalat(e) abnormal results or clinical concerns appropriately
• Completion of an accredited UK Phlebotomy Training Course or equivalent competency‑based training
• Evidence of supervised practice and signed‑off competency in venepuncture
• Up‑to‑date Basic Life Support (BLS) and anaphylaxis training
• Personal / Professional Development
• Post holder must hold a Care Certificate or work towards one
• Evidence of ongoing CPD relevant to clinical practice and phlebotomy
• Participation in an annual individual performance review, including maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others undertaking similar work
• Inform the Lead GP or line manager of any concerns regarding role and professional development needs
• Be aware of own professional boundaries and what to do when these are reached
• Quality
• The post-holder will strive to maintain quality within the Practice, and will:
• Alert other team members to issues of quality and risk
• Work to practice protocols, national guidelines, and CQC standards
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to team effectiveness by reflecting on activities and suggesting improvements
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources
• Contribution to the Implementation of Services

The post-holder will

• Apply Practice policies, standards and guidance
• Discuss with other team members how policies, standards and guidelines affect own work
• Participate in clinical audit where appropriate
• Support service development initiatives within the PCN
• Health and Safety / Risk Management

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).
• Equality and Diversity
• The post-holder must co‑operate with all policies and procedures designed to ensure equality of employment.

Co‑workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming and non‑judgmental and respects the circumstances, feelings, priorities and rights of individuals.
• Respecting patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with The Confederation Information Governance Policy and procedures.
• Setting guidelines for how patient information may be divulged only to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Communication & Working Relationships
• Communicate effectively with other team members
• Be familiar in all mediums of communications such as email, tasks, telephone etc.
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly
• Communicate effectively to outside agencies
• Communicate clearly with their lead GP
• Establish and maintain effective communication pathways at all times with project team members.
• Special Working Conditions
• The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

• GCSE Grade A‑C in English and Maths
• Has or willing to work towards a care certificate or equivalent qualification
• Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation.
• Experience of using technology and digital tools
• Self‑motivation
• Adaptability
• Immunisation status – HEP B / MMR
• Primary care experience as a Healthcare Assistant, Practice Administrator, or other.
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• Experience of using clinical systems such as EMIS.
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