Tri Services and Veteran Support Centre – Charity Operations Manager

An opportunity has arisen to join the Tri Services and Veteran Support Centre (TS&VSC) as the Charity Operations Manager, based at our centre located in Newcastle under Lyme. This highly important role offers the right candidate the opportunity to be part of a dedicated team supporting Serving Armed Forces Personnel, Veterans, Reservists and their families, making a real difference in people’s lives. The right candidate will need to demonstrate strong organisational skills, attention to detail, and a passion for working within the charity sector.

As Charity Operations Manager, you will play a pivotal role in ensuring the smooth running of the charity’s operations, providing vital administrative support and flexibility, to help us deliver our mission to those who have served and who are still serving. The post offers significant opportunities for innovation, development and growth of existing services working closely with partner organisations. The development and implementation of new services will be a key activity, and previous experience will be essential. The post holder will work closely with the Trustees to develop organisational strategy, including business planning, internal policies, procedures and quality standards. The post holder will be required to represent the organisation at a senior level both internally and externally.

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and supportive working environment for all staff members.

• Leadership and Resource Management

• Assist with the production and implementation of operational work plans and budgets.
• Recruitment and management of service staff and resources to achieve required service level, quality and cost requirement.
• Development and oversight of staff appraisals and supervision in line with required competence.
• Implement and monitor performance systems to resolve issues amongst staff and volunteers.
• Assist with the management and monitoring of services.
• Maintain the organisation’s CRM system ensuring that all staff and volunteers have the equipment they need to carry out their roles effectively.
• Maintain the information & physical asset registers.

• Monitor performance against target and deliverables for all contracts including performance of any sub-contracting partners.
• Assist with the financial tracking of project income (alongside the Treasurer).
• Assist in developing a quality assurance management system.
• Report project performance trends and issues to service delivery staff and the Trustee Board.

• Maintain relationships with Commissioners and Monitoring Officers.
• Attend partnership meetings for contracts and for those whom we sub-contract.

• Produce quarterly management reports for the Trustee Board.
• Ad hoc reports as requested by the Trustee Board and other stakeholders.
• Production and presentation of reports and updates to support internal strategic and performance review processes.

• Represent the organisation at internal and external events including media engagement.

• Analysis of performance leading to service changes and improvements to increase user and funder outcomes/levels of satisfaction/perceived value of the service.
• Work collaboratively with commissioners and operations managers across a range of sectors and organisations to strengthen the role and contribution of existing services and create new opportunities for services within a whole-system framework of operation.
• Initiation, negotiation, development, and implementation of new, scaled up or pilot services in collaboration with external or internal management and staff.

• Assist the Trustee Board in ensuring the service meets legislative and all relevant regulatory requirements.
• Ensure the values of the service is upheld across the organisation.
• Liaise with health, social care and other providers on improving and linking the delivery of the service to serving personnel, veterans and their families across Staffordshire and beyond.
• Participate in planning groups with statutory and voluntary agencies to represent the needs and interests of serving personnel, veterans and their families.
• Attend meetings and training courses as required, including regular supervision meetings and annual appraisal with the Chair or Vice Chair of the Trustee Board.
• Undertake from time to time such other tasks as may be required including administrative duties in connection with the post.
• Uphold and implement the policies and procedures of the Tri Services and Veterans Support Centre throughout all aspects of the work of the organisation.

• Excellent Communication skills, highly articulate verbally and in writing.
• Excellent organisational and time management skills.
• Excellent IT skills, competent user of Microsoft Office.
• Ability to work on own initiative and under pressure.
• Good Media and presentation skills.

• A minimum of 2 years’ experience in operational management.
• Experience of devising, developing and introducing outcome and value-based services.
• Experience of contractual performance management.
• Evidence of successful collaborative working with public sector managers, practitioners and/or commissioners.
• Proven experience of leading, inspiring and motivating staff and volunteer workforce to meet organisational objectives.

• Knowledge of issues affecting the Armed Forces Community.
• Good Understanding of Quality Standards for advice, Health & Safety, Charity Quality marks, safeguarding and application.
• Experience in business management, budgets, full cost recovery and market development.
• Experience of project planning.

This job is for you if you are…. An individual who is proactive, adaptable, and works well as part of a team. The ideal candidate is a self-starter and solution focused, who thrives when faced with a variety of responsibilities and takes genuine pride in making a positive impact. A self-starter and solution focused, assertive but empathetic. A good listener and non-defensive in approach. Willing to take collective responsibility and be held personally accountable. Flexibility is essential, as is an adaptable approach to both your workload and the range of tasks you may be asked to undertake. Above all, you should have a commitment to and understanding of equity, diversity, inclusion and have a sincere interest in supporting the Armed Forces community. Willing to undertake an enhanced DBS check, with any offer of employment subject to satisfactory clearance.

Ready to make a difference? If you’re ready to bring your skills to a role that truly matters, we’d love to hear from you. Apply today and help us support those who served.