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- Tasks: Support Army veterans with admin tasks and provide front-of-house assistance.
- Company: Join the Royal Hospital Chelsea, a historic institution dedicated to veteran care.
- Benefits: Enjoy a supportive work environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in veterans' lives while working in a rewarding community.
- Qualifications: Empathy, strong communication skills, and a proactive approach are essential.
- Other info: Full-time role with an average of 41 hours per week.
The predicted salary is between 30000 - 42000 £ per year.
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Royal Hospital Chelsea – Welfare Administrator
We are looking for a compassionate and organisedWelfare Administratorto join our Health & Wellbeing team at the Royal Hospital Chelsea.
About the Role:
Reporting to the Head of In-Pensioner Welfare, you’ll be the welcoming face of our department—providing front-of-house support and being a key point of contact for our In-Pensioners, their families, and external stakeholders. You’ll assist with a wide range of administrative and practical tasks that help ensure our Army veteran residents receive the care and support they deserve.
Key Responsibilities:
- Respond to daily queries from In-Pensioners, families, and colleagues.
- Assist In-Pensioners with tasks such as form-filling, booking appointments, and troubleshooting devices.
- Coordinate transport and peer companions for hospital visits.
- Maintain accurate records and manage the issuing of mobile pendants.
- Support the planning of onsite activities, training, and workshops.
- Provide general admin support across the Welfare team.
About You:
- You’ll be empathetic and solution-focused. Professionalism, flexibility, and strong communication skills are essential, along with a proactive and supportive approach to teamwork.
- This is a full time role working an average of 41 hours per week
- If you’re enthusiastic, motivated, and eager to make a difference while working in a historic and rewarding environment, then we invite you to join our team.
About Us.
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Our selection process.
Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:
- Ask for references from those you have listed on your application form
- Check your right to live and work in the UK
- Check any declarations you have made on your application form
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Royal Hospital Chelsea – Welfare Administrator employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Royal Hospital Chelsea – Welfare Administrator
✨Tip Number 1
Familiarise yourself with the values and ethos of the Royal Hospital Chelsea. Understanding their commitment to selflessness, companionship, and inclusivity will help you align your responses during the interview, showcasing how you embody these principles.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your empathy and problem-solving skills. Think about situations where you've successfully supported others, as this role requires a compassionate approach to assisting In-Pensioners.
✨Tip Number 3
Research common queries or challenges faced by elderly individuals, particularly veterans. Being knowledgeable about their needs will not only impress during the interview but also show your genuine interest in making a positive impact in their lives.
✨Tip Number 4
Network with current or former employees of the Royal Hospital Chelsea if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Royal Hospital Chelsea – Welfare Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Welfare Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Empathy and Communication Skills: In your CV and cover letter, provide examples of how you've demonstrated empathy and strong communication skills in previous roles. This is crucial for a position that involves supporting In-Pensioners and their families.
Highlight Relevant Experience: Include any relevant administrative or welfare experience in your application. Mention specific tasks you have handled that relate to the responsibilities listed, such as coordinating activities or managing records.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the values of the Royal Hospital Chelsea. Explain why you want to work there and how you can contribute to their mission of supporting Army veterans.
How to prepare for a job interview at Confederation of Service Charities
✨Show Your Compassion
As a Welfare Administrator, empathy is key. Be prepared to share examples of how you've supported others in challenging situations, demonstrating your ability to connect with people on a personal level.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Discuss your experience with managing multiple tasks, such as coordinating appointments or maintaining records, to show you can handle the administrative demands of the position.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you've successfully communicated with diverse groups, including vulnerable individuals and their families, ensuring clarity and understanding.
✨Emphasise Teamwork and Flexibility
The Royal Hospital Chelsea values teamwork. Share instances where you've worked collaboratively with others, showcasing your flexibility and proactive approach to supporting team goals and adapting to changing needs.
