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- Tasks: Provide compassionate welfare support to Royal Navy and Royal Marines personnel and their families.
- Company: Join the Royal Naval Benevolent Trust, a supportive and family-oriented organisation.
- Benefits: Enjoy 29 days annual leave, a cycle to work scheme, and a competitive salary.
- Other info: Be part of a close-knit team with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while supporting those who serve our country.
- Qualifications: Empathy, strong communication skills, and a full driving licence are essential.
The predicted salary is between 25000 - 30000 £ per year.
Home-based position, with regular travel within the region.
The Royal Naval Benevolent Trust is seeking a dedicated and compassionate Regional Caseworker to deliver high-quality casework to support our beneficiaries across the South and East of England. While the majority of activity will be based in and around Hampshire, the role requires regular travel across eastern counties, including Norfolk and neighbouring areas. A full driving licence and access to a vehicle are essential.
The Casework Service, launched in April 2025, is a cornerstone of RNBT’s 5-year strategic vision. Our goal is to place Caseworkers directly within the communities they serve, creating local networks of support and building trust within the armed forces and veteran populations. By working closely with local charities, welfare organisations, and statutory services, the Regional Wellbeing Caseworker helps ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families.
The RNBT exists to support Royal Navy Ratings and Royal Marines Other Ranks, both serving and served, and their loved ones, through life’s challenges. Established in 1922 under Royal Charter, The Trust continues to provide a lifeline of support: from financial assistance and training opportunities to wellbeing guidance and signposting, as well as accommodation at our Care Homes and Almshouse. The RNBT has a ‘family-run’ feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work.
Key Responsibilities- Provide frontline welfare support to serving and former Royal Navy and Royal Marines personnel and their families.
- Be the first point of contact for many who are experiencing crisis, distress, or financial difficulty.
- Build meaningful relationships, assess needs with empathy, and help individuals access financial assistance and wider holistic support.
- Act as a connector, linking people with local services and ensuring they don’t face their challenges alone.
- Raise applications for financial assistance using MOSAIC CMS and Lightning Reach.
- Assess needs through home visits and raise applications for financial assistance requests.
- Offer tailored advice and guidance, signposting and referring to other organisations for housing, mental health, or debt management support.
- Liaise with multi-disciplinary agencies as required.
- Maintain visibility and engagement in Armed Forces, Veterans’, and family hubs and organisations across your region.
- Develop strong working relationships with local support charities, councils, and community stakeholders.
- Conduct follow-up contact and regular ONS 4 wellbeing surveys to measure outcomes and identify ongoing needs.
- Record all interactions securely, maintaining GDPR-compliant records and adhering to RNBT’s Casework Manual.
- Represent RNBT at relevant events including Armed Forces Day, family fun days, and local community gatherings.
What We Offer
- 29 days annual leave plus public holidays
- Cycle to work scheme
- Eligible for blue light card
- A values-driven culture and the opportunity to make a meaningful difference
As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process. We are proud to be a Disability Confident Committed Employer.
If you would like to find out more about working for The Royal Naval Benevolent Trust please contact us at careers@rnbt.org.uk or visit www.rnbt.org.uk.
RNBT – Regional Caseworker (South and East of England) employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RNBT – Regional Caseworker (South and East of England)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the RNBT or similar organisations. Attend local events and engage with community hubs to make those valuable connections.
✨Tip Number 2
Prepare for interviews by researching the RNBT’s mission and values. Show us how your experience aligns with their goals, especially in supporting the armed forces community. Tailor your responses to highlight your empathy and advocacy skills.
✨Tip Number 3
Practice your casework scenarios! Think about how you would handle various situations that beneficiaries might face. This will help you demonstrate your problem-solving skills and compassion during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the organisation.
We think you need these skills to ace RNBT – Regional Caseworker (South and East of England)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting the armed forces and their families shine through. We want to see your dedication to making a difference in the community!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Regional Caseworker. We love seeing how your background can contribute to our mission at RNBT.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure you articulate your thoughts without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Confederation of Service Charities
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Regional Caseworker. Familiarise yourself with the RNBT's mission and values, especially how they relate to supporting the armed forces community. This will help you articulate why you're a great fit for the role.
✨Showcase Your Compassion
As a caseworker, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and support for individuals in distress. Highlight how you’ve built relationships and provided tailored assistance, as this aligns perfectly with the RNBT’s ethos.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about potential challenges you might face in the role and how you would approach them. Practising these scenarios can help you respond confidently during the interview.
✨Engage with Local Knowledge
Since the role involves regular travel and community engagement, be prepared to discuss your knowledge of local charities and services in the South and East of England. Showing that you’re proactive about building local networks will demonstrate your commitment to the role and its community focus.