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- Tasks: Administer data for veterans at risk of homelessness and support their journey to suitable accommodation.
- Company: Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: 25 days holiday, flexible working, personal development investment, and diverse workplace culture.
- Other info: Inclusive environment with guaranteed interviews for applicants with disabilities.
- Why this job: Make a real difference in the lives of veterans while developing your skills in a supportive team.
- Qualifications: Attention to detail, IT skills, and experience with Customer Management Systems.
The predicted salary is between 30000 - 40000 £ per year.
Working Pattern: Mon-Fri 9-5pm 50% office based
Location: Gateshead / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
Op FORTITUDE is a pathway to support veterans in the UK with their housing. The Op FORTITUDE Pathway Team creates links between the veterans at risk of or experiencing homelessness and the organisations that can provide them the support they need.
The difference you will make as a Data Administrator:
- Working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation.
- The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.
About you:
- High attention to detail to ensure data accuracy and integrity.
- Competent and accurate administrative and IT skills.
- Experience using a Customer Management System.
- Ability to analyse data and present it in various formats.
- Ability to organize tasks and plan accordingly.
- Team player with a caring, flexible, resilient, can-do attitude.
- Ability to use initiative and make confident decisions.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- 25 days holidays plus bank holidays (pro rata).
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile:
- To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness.
- The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation.
- The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.
Referral Management Service:
- Support the delivery of a referral management service by providing comprehensive data administration.
- Assist the National and Service Manager with data quality control by identifying missing customer data to analyse trends and performance.
- Understand software capabilities and design/run weekly, monthly, and quarterly reports for internal and external stakeholders.
- Identify areas for improvement in data protection and management within the service.
- Support new starters with their Customer Management System setup and training.
System Efficiency:
- Support the Service Manager in understanding system improvements to enhance service efficiency.
- Liaise with external parties requesting data and advise on deliverability and timelines.
Subject Matter Expertise:
- Act as the subject matter expert for software packages, including Inform and the Customer Management System.
Quality Audits:
- Conduct quality audits on data and identify necessary improvements.
Documentation:
- Compile information and prepare documentation for the Op Fortitude Team.
Continuous Improvement:
- Contribute to the continuous improvement of processes and procedures.
Data Requirements:
- Ensure data requirements are met at all times in accordance with contractual obligations.
Basic Administration Tasks:
- Perform basic administration tasks for the National Manager and Op.
- Booking travel and accommodation.
- Liaising with external organizations.
- Designing and collating surveys.
Person specification:
- High attention to detail to ensure data accuracy and integrity.
- Competent and accurate administrative and IT skills.
- Experience using a Customer Management System.
- Ability to analyse data and present it in various formats.
- Ability to organize tasks and plan accordingly.
- Team player with a caring, flexible, resilient, can-do attitude.
- Ability to use initiative and make confident decisions.
- Understanding of the veteran sector.
- Personal lived experience of serving in the forces or of homelessness.
Riverside – Data Administrator employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Riverside – Data Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Riverside or the veteran sector. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Riverside's values and mission. Show us how your personal experiences align with our goals, especially in supporting veterans. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice your data skills! Brush up on your Customer Management System knowledge and be ready to discuss how you can ensure data accuracy and integrity. We want to see your analytical side shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about potential, so even if you don’t tick every box, we want to hear from you!
We think you need these skills to ace Riverside – Data Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Administrator role at Riverside. Highlight your relevant skills and experiences, especially those related to data accuracy and customer management systems. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for helping veterans and how your background aligns with Riverside's mission. Keep it concise but impactful – we love a good story that connects to our values.
Showcase Your Attention to Detail: Since this role requires high attention to detail, consider including examples in your application that demonstrate your ability to maintain data integrity. We appreciate candidates who can spot the little things that matter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your CV and cover letter!
How to prepare for a job interview at Confederation of Service Charities
✨Know Your Data
As a Data Administrator, you'll be handling a lot of information. Brush up on your data management skills and be ready to discuss how you ensure accuracy and integrity in your work. Think about examples where you've successfully managed data or improved processes.
✨Show Your Team Spirit
Riverside values collaboration, so be prepared to share experiences that highlight your ability to work well in a team. Think of specific instances where you supported colleagues or contributed to a group project, especially in challenging situations.
✨Understand the Mission
Familiarise yourself with Riverside's Op FORTITUDE initiative and its impact on veterans. Be ready to discuss why this mission resonates with you and how you can contribute to it. Showing genuine interest in their goals will set you apart.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured at Riverside. This shows you're not just interested in the job, but also in how you can grow and make a difference within the organisation.