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- Tasks: Support the RAF Family by providing essential welfare services and guidance.
- Company: Join the RAF Benevolent Fund, making a real difference in people's lives.
- Benefits: Full-time role with a chance to impact over 40,000 lives annually.
- Why this job: Be part of a compassionate team dedicated to helping veterans and their families.
- Qualifications: Experience in welfare delivery and strong communication skills required.
- Other info: Office-based role in London with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to make a difference? Permanent, Full Time. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk and in this role you will have the opportunity to be part of our RAF Family. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times. It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most. Join the RAF Family and play your part in making a difference.
People are at the heart of what we do. Together we:
- Help reduce social isolation and loneliness among veterans.
- Support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
- Fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
- Provide grants to help with the cost of living.
We are looking for a compassionate and adaptable individual with a background in welfare delivery. The ideal candidate will be highly organised, analytically minded, and an effective communicator.
Welfare Services Navigator Responsibilities
As a Welfare Services Navigator, you will be on the front line of the organisation, providing essential support to beneficiaries through our helpline, email, and web chat services. You will advise members of the RAF family on the financial assistance and support services available through the RAF Benevolent Fund, guiding them on how to access these resources when needed.
Qualifications and Experience
The successful candidate will be proactive, with experience of working with people in a supportive capacity. They must be able to engage sensitively and professionally with individuals of all ages and backgrounds. A solid level of administrative experience is essential, ideally gained within a welfare or support-focused environment, along with confidence in using CRM IT systems. The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK.
Application Process
To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal. The closing date for applications is Tuesday 16 December 2025, 5.00pm.
RAF Benevolent Fund – Welfare Services Navigator employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RAF Benevolent Fund – Welfare Services Navigator
✨Tip Number 1
Get to know the RAF Benevolent Fund inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show how your skills align perfectly with their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Welfare Services Navigator role.
✨Tip Number 3
Practice your communication skills! Since this role involves advising and supporting individuals, consider role-playing scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the RAF Family and making a difference.
We think you need these skills to ace RAF Benevolent Fund – Welfare Services Navigator
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let your passion for helping others shine through. We want to see how much you care about making a difference in the lives of the RAF Family.
Tailor Your CV: Make sure your CV highlights relevant experience in welfare delivery and support roles. We’re looking for specific examples that demonstrate your skills and how they align with our mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the right fit for the Welfare Services Navigator role.
Apply Through Our Website: Don’t forget to apply through our recruitment portal! It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity.
How to prepare for a job interview at Confederation of Service Charities
✨Know the RAF Benevolent Fund Inside Out
Before your interview, take some time to research the RAF Benevolent Fund and its mission. Understand their services and how they support the RAF Family. This knowledge will not only impress the interviewers but also help you articulate how your skills align with their goals.
✨Showcase Your Compassion and Adaptability
As a Welfare Services Navigator, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and adaptability in challenging situations. This will highlight your suitability for the role and show that you can connect with beneficiaries on a personal level.
✨Be Ready to Discuss Your Administrative Skills
Since the role requires solid administrative experience, be prepared to discuss your organisational skills and familiarity with CRM IT systems. Bring specific examples of how you've managed tasks efficiently in previous roles, as this will reassure them of your capability to handle the responsibilities.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the organisation. For instance, you could ask about the challenges faced by the team or how success is measured in this position. This shows your genuine interest and engagement.
