At a Glance
- Tasks: Lead Front of House teams to enhance visitor engagement and drive commercial success.
- Company: Join the National Army Museum, a hub for heritage and education.
- Benefits: Competitive salary of £34,040pa plus benefits.
- Other info: Dynamic role with weekend work and opportunities for growth.
- Why this job: Be part of a mission to inspire and educate through engaging experiences.
- Qualifications: Passion for heritage and experience in team leadership.
The predicted salary is between 34040 - 34040 £ per year.
The National Army Museum’s mission is to tell the story of Our Army and the people who have served in it; to inspire, engage and educate, through our World Class Museum and Collections. Through our galleries and innovative exhibitions and public programme, the public can explore what it’s like to be a soldier, why we fought in conflicts – past and present, and discover the impact the Army has had on our society.
Are you passionate about heritage, driving commercial success and visitor engagement?
The Museum is seeking an exceptional Deputy Front of House Manager to work with Visitor Experience and Visitor Welcome & Retail Assistants to ensure the safe, welcoming and commercially focused operation of our Front of House services. Working with the Front of House Manager, you will lead the Front of House teams with a focus on visitor engagement and commercial activity. You will motivate and drive teams to achieve sales, KPI and donation targets. You will contribute to the smooth day-to-day operation of the Museum, working calmly and effectively under pressure, and ensuring that the Museum’s mission, values and reputation are consistently delivered across all visitor touchpoints.
This role will require weekend working.
The closing date for application forms is Midday (Noon) on Friday 17 April 2026. Interviews will be held at the National Army Museum in Chelsea w/c 27 April 2026.
For further assistance, please contact the Department of Human Resources.
If you have not had a reply within 2 weeks of the closing date, please assume that your application has been unsuccessful. Due to the volume of applications that we receive please note that we are unable to provide feedback at this stage.
The National Army Museum is an Equal Opportunities employer.
National Army Museum – Deputy Front of House Manager employer: Confederation of Service Charities
The National Army Museum is an exceptional employer that offers a unique opportunity to work in a world-class heritage environment, where you can inspire and engage visitors with the rich history of the Army. With a strong focus on employee development, a supportive work culture, and competitive benefits, including a salary of £34,040pa, this role as Deputy Front of House Manager allows you to lead a passionate team while contributing to the museum's mission. Located in Chelsea, you will enjoy a vibrant community atmosphere and the chance to make a meaningful impact on visitor experiences.
Contact Details:
Confederation of Service Charities Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land National Army Museum – Deputy Front of House Manager
✨Tip Number 1
Get to know the National Army Museum inside out! Familiarise yourself with their mission, values, and current exhibitions. This will not only help you stand out in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Deputy Front of House Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to visitor engagement and team management. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the National Army Museum.
We think you need these skills to ace National Army Museum – Deputy Front of House Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for heritage and visitor engagement shine through. We want to see how your passion aligns with our mission to inspire and educate the public about the Army.
Tailor Your CV:Make sure your CV highlights relevant experience in visitor services or management. We’re looking for someone who can motivate teams and drive commercial success, so showcase any achievements that demonstrate these skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Deputy Front of House Manager role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the National Army Museum.
How to prepare for a job interview at Confederation of Service Charities
✨Know the Museum's Mission
Before your interview, make sure you understand the National Army Museum's mission and values. Familiarise yourself with their exhibitions and public programmes, as this will help you demonstrate your passion for heritage and visitor engagement during the conversation.
✨Showcase Your Leadership Skills
As a Deputy Front of House Manager, you'll be leading teams. Prepare examples of how you've motivated and driven teams in previous roles. Think about specific situations where you achieved sales or KPI targets, and be ready to discuss these experiences in detail.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and ensure smooth operations. Think of scenarios where you've had to manage difficult situations or maintain calm under stress. Practising your responses will help you articulate your problem-solving skills effectively.
✨Engage with Visitor Experience
Since the role focuses on visitor engagement, come prepared with ideas on how to enhance the visitor experience at the museum. This could include suggestions for events, activities, or improvements based on your understanding of the audience and their needs.
