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- Tasks: Provide exceptional support to residents and ensure properties are well-maintained.
- Company: The Stoll Foundation, dedicated to supporting veterans with safe housing.
- Benefits: Competitive salary, benefits package, and a fulfilling work environment.
- Why this job: Make a real difference in the lives of vulnerable veterans every day.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team committed to dignity and independence for veterans.
The predicted salary is between 30000 - 37000 £ per year.
Location: Fulham base; onsite across all Stoll Foundation offices.
Job type: Full-time [Monday to Friday – 9 am to 5 pm]
Responsible to: Director of Tenancy Services
Direct Reports: None
Salary: £33,317.19 per year, plus benefits
The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.
The Role:
- Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy, and efficiency.
The closing date for this role is Friday 28 November 2025.
The Stoll Foundation – Customer Service Officer in London employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Stoll Foundation – Customer Service Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of The Stoll Foundation on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the foundation's values and recent projects. We want to show that we’re not just interested in the role, but also in the mission of supporting veterans.
✨Tip Number 3
Practice common customer service scenarios. Think about how we would handle difficult situations with empathy and professionalism, as these skills are key for the Customer Service Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team at The Stoll Foundation.
We think you need these skills to ace The Stoll Foundation – Customer Service Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your experience in delivering outstanding service and how you can meet the needs of residents and stakeholders.
Showcase Your Empathy: In your application, emphasise your ability to connect with people. The Stoll Foundation values professionalism and empathy, so share examples of how you've supported others in previous roles.
Be Clear and Concise: Keep your writing straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right place and shows your enthusiasm for joining the Stoll Foundation.
How to prepare for a job interview at Confederation of Service Charities
✨Know the Stoll Foundation Inside Out
Before your interview, take some time to research the Stoll Foundation's mission and values. Understand their commitment to supporting vulnerable and disabled veterans. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Officer, you'll need to demonstrate your ability to handle resident needs with empathy and efficiency. Prepare specific examples from your past experiences where you've successfully resolved issues or provided exceptional service. This will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, challenges faced by the foundation, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
✨Practice Professionalism and Empathy
During the interview, reflect the professionalism and empathy that the Stoll Foundation values. Use a friendly tone, maintain eye contact, and listen actively. This will not only make a great impression but also demonstrate that you embody the qualities they seek in a candidate.
