Royal Air Force Club – Security and safety manager in London

We are looking for an exceptional Security and Safety Manager to join our team at The Royal Air Force Club.

Working at The RAF Club:

• Service Charge
• Enhanced Pension Scheme
• Life Assurance
• Interest-Free Travel Ticket Loan
• Health Cash Plan
• Tailored Learning Programmes, including support with professional development
• Wellbeing Events such as Chiropodists, Massages, Walks in Green Park
• Cycle to Work Scheme
• Employee Assistance Programme with Hospitality Action

We have an exceptional working environment, with complimentary meals on duty at our Employee Restaurant, “Lily’s”, including themed lunches and seasonal, cultural celebrations. Fantastic Recognition Events.

BACKGROUND

Located in London’s Mayfair and overlooking Green Park, the Royal Air Force Club offers first class facilities and a ‘home from home’ to its 24,000 members, predominantly serving and former officers of the RAF and Allied Air Forces and their families. Having opened its doors in 1922 the Club is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is a truly hidden gem with modern and elegant interior and facilities.

JOB DESCRIPTION

DEPARTMENT: Security

HOURS: 45 hours per week (may vary depending on business needs). Includes evening, weekend and Manager on Duty Shifts.

REPORTING TO: Director of Operations

As the Club’s Security and Safety Manager, you will be responsible for overseeing the security systems and protocols within the Club, including health and safety and fire safety compliance. You will monitor and respond to security and safety incidents, deliver training, and work proactively to identify and mitigate risks. Your role will involve ensuring adherence to the Club’s policies and procedures in relation to security, fire safety, and health and safety legislation. This role is member facing, with a strong focus on having presence in the public areas of the Club, especially the lobby. Exceptionally high levels of service excellence are essential to success.

DUTIES AND RESPONSIBILITIES

MEMBER AND GUEST RELATIONS

• Meet and greet members, guests, and visitors with a friendly, professional, and welcoming attitude, ensuring a positive first impression at all times.
• Maintain a visible security presence in public areas to reassure members and guests and provide assistance as needed, fostering a sense of safety and comfort.
• Assist with luggage handling and provide general concierge support if required, ensuring that all member and guest needs are met with efficiency and care.
• Provide exceptional customer service, responding to member inquiries and addressing any concerns in a calm and helpful manner.
• Monitor and manage guest access to ensure proper registration for functions, events, and overnight stays.

FIRE SAFETY

• Conduct annual Fire Risk Assessments and review emergency procedures to ensure compliance with fire safety regulations.
• Deliver a variety of fire safety training sessions as required, including: Introduction to the fire panel, Fire Marshal and Fire Coordinator roles.
• Coordinate fire drills and evacuation exercises, ensuring all staff and members are familiar with procedures. These drills should take place at regular intervals (every 3 months or more frequently, as required).
• Train contractors on fire safety protocols to ensure their adherence to Club standards.
• Conduct fire walk rounds with new starters to familiarise them with safety protocols.

SECURITY MANAGEMENT

• Lead and manage a team of Security Officers, overseeing training, appraisals, scheduling, and other supervisory responsibilities.
• Ensure the Business Continuity Plan (BCP) is maintained and up to date at all times.
• Deliver comprehensive security training to all staff on emergency response protocols, security systems, and health and safety measures.
• Ensure the completion of regular patrols throughout the Club to monitor security and maintain a safe environment for members, guests, and staff.
• Monitor and control access in the Club’s public areas, including checking membership cards when necessary and verifying guest check‑ins for functions and events.
• Assist with luggage handling for members and guests, ensuring a seamless and secure experience.
• Maintain records of security‑related incidents, submitting detailed reports to the Senior Security Officer for review.
• Monitor and respond to CCTV and alarm system alerts promptly, ensuring the protection of the premises at all times.
• Investigate and resolve security incidents, including theft or criminal damage, and follow up on allegations or concerns reported by members or staff.
• Oversee locker allocation and conduct locker checks, ensuring that all personal belongings are stored securely.
• Ensure ad hoc checks are carried out of employee bags, lockers, and personal property when departing the Club to prevent theft and ensure only personal items are taken.
• Monitor the activities of contractors and suppliers, ensuring that they follow appropriate security protocols when entering or exiting the premises.

HEALTH AND SAFETY

• Lead Health and Safety meetings, providing guidance on key issues and ensuring compliance across departments.
• Review and update departmental health and safety records and risk assessments, maintaining a high standard of safety across all areas.
• Organise annual health and safety audits to ensure continuous compliance with UK legislation.
• Manage accident reporting (including RIDDOR reporting to Westminster) and ensure timely, accurate documentation.
• Ensure the accessibility of necessary safety equipment, such as providing accessible chair training to staff.
• Take immediate action on health and safety hazards, escalating issues to senior management where necessary to prevent injury or damage.
• Maintain up‑to‑date knowledge of health and safety legislation to ensure the Club’s ongoing compliance.

PERSON SPECIFICATION / KEY SKILLS

• A passion for hospitality, with exceptional guest relations skills.
• High standard of personal presentation.
• Proven experience as a Security expert, ideally in a private members’ club, 5‑star hotel, or similar prestigious environment.
• In‑depth knowledge of UK Health & Safety and Fire Safety legislation.
• Knowledge of security systems such as CCTV, access control, and alarm systems.
• A keen eye for detail with the ability to identify potential risks and hazards.
• Strong communication skills, both written and verbal, with the ability to report incidents clearly and professionally.
• Ability to manage emergency situations calmly and effectively.
• Ability to work collaboratively with others, assisting with training and ensuring a culture of safety and compliance.
• A strong commitment to maintaining confidentiality and discretion.
• A genuine concern for the well‑being and safety of others.

Apply directly to Rachel Matthews, Director of People and Culture, with your CV and cover letter.