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- Tasks: Support Veterans by managing housing projects and ensuring customer satisfaction.
- Company: Haig Housing Trust, the largest veterans housing charity in the UK.
- Benefits: Competitive salary, excellent pension, private medical insurance, and ongoing training.
- Why this job: Make a real difference in the lives of Veterans while developing your career.
- Qualifications: Experience in project management, strong communication, and problem-solving skills.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Help us support Veterans and make a difference!
We are looking for an experienced Project Assistant for our Housing Operations Team, to assist in procuring, managing and delivering the Trust's major works, planned and improvement programmes and cyclical maintenance. The successful applicant will have a hybrid approach, working from home and from our Head Office in Victoria.
You will be customer focused, a good communicator with excellent problem‐solving skills and strong experience in contract management and administration. Knowledge and experience in building safety and all aspects of health & safety is desirable.
About Us
Haig Housing Trust (HHT) is the largest veterans housing charity with a presence across the whole UK. We own over 1500 properties in a mix of small estates, where we work to build communities that allow people to live rewarding lives. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future. With a supportive and engaged Board, we are growing the executive team that will deliver on that intent.
What we offer
In addition to a competitive salary within the range stated above (based on experience), we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, and ongoing training and professional development.
Responsibilities
- Assisting the Project Manager(s) in the delivery of the Trust's Planned Programme of works.
- Liaising with both internal and external stakeholders for reporting requirements, collating and controlling the information the projects generate; inputting this into the asset management and compliance systems.
- Dealing with queries and issues related to Planned Projects and major repairs, liaising with contractors and tenants.
- Producing and sending communications in relation to Planned projects and works.
- Arrange and conduct customer satisfaction surveys on completion of works.
- Ensure that customer liaison forms a major part of the planning and delivery of maintenance programmes and tenants receive a customer focused service.
- Provide some administrative support to Estate Surveyors.
- Undertake any other reasonable duties within own skills and experience.
Person specification
Qualifications / Education
- Essential: Previous experience in a similar role in a project management team. IT literate in Microsoft Office and Outlook.
- Desirable: PRINCE2 or equivalent PM qualification. Experience in using asset management and project management software.
Knowledge, Skills & Experience
- Essential: Excellent time management and organisation skills. Customer focused, good communicator with excellent problem solving skills, including dealing with customer complaints. Ability to develop and maintain professional relationships at all levels. Strong experience in contract administration.
- Desirable: Ability to prioritise and balance conflicting demands. Proven knowledge and experience in building safety and all aspects of health & safety.
Personal qualities
- Essential: Dynamic, flexible and innovative, leads change using best practice from other sectors. Team player who works efficiently with other stakeholders. Self‐motivated, unafraid to challenge and be challenged, lives organisational values. Comply with responsibilities regarding safeguarding and training. Able to build relationships, trust & credibility with diverse audiences.
- Desirable: A problem solver, with clear evidence of a proactive, collaborative & agile mindset. Clear identification with charitable purpose and tireless working for beneficiaries. A clean driving licence.
How to apply
Applications are by CV and covering letter, expressing your suitability to carry out the role. The closing date for applications is midnight on Friday 9 January 2026. Note: we review applications regularly, so may close the process early – if you're interested don’t delay.
Haig Housing – Project Assistant in London employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Haig Housing – Project Assistant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing or project management sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings at Haig Housing.
✨Tip Number 2
Prepare for that interview! Research Haig Housing Trust and their mission to support veterans. Be ready to discuss how your skills in contract management and customer service can make a real difference in their projects.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the dynamic environment at Haig Housing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Haig Housing team and supporting our veterans.
We think you need these skills to ace Haig Housing – Project Assistant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Assistant role. Highlight your experience in project management and contract administration, as well as any relevant skills that match the job description. We want to see how you can make a difference for our veterans!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for supporting veterans and how your skills align with our mission. Be sure to mention specific experiences that demonstrate your problem-solving abilities and customer focus.
Showcase Your Communication Skills: As a Project Assistant, communication is key! In both your CV and cover letter, highlight examples where you've effectively liaised with stakeholders or resolved issues. We love seeing candidates who can communicate clearly and professionally.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our team at Haig Housing Trust. We can't wait to hear from you!
How to prepare for a job interview at Confederation of Service Charities
✨Know Your Stuff
Make sure you understand the role of a Project Assistant and the specific responsibilities outlined in the job description. Familiarise yourself with Haig Housing Trust's mission and values, especially their focus on supporting veterans. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As a Project Assistant, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated in past roles, especially when dealing with customer queries or complaints. Practising clear and concise responses will also help you shine during the interview.
✨Highlight Problem-Solving Experience
Be ready to discuss specific instances where you've successfully solved problems in a project management context. Think about challenges you've faced, how you approached them, and the outcomes. This will showcase your ability to handle the dynamic nature of the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the projects you'll be working on, and how success is measured in the role. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
