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- Tasks: Provide exceptional service to residents and support vulnerable veterans with care.
- Company: Leading charitable organisation dedicated to helping veterans in Fulham.
- Benefits: Competitive salary, supportive work environment, and meaningful impact.
- Why this job: Make a difference in the lives of veterans while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full-time role with a Monday to Friday schedule, 9 to 5.
The predicted salary is between 30000 - 37000 £ per year.
A leading charitable organization in Fulham is looking for a Customer Service Officer to provide outstanding service to residents and internal stakeholders. You will ensure high property maintenance standards and support vulnerable veterans with empathy and efficiency. This full-time role offers a salary of £33,317.19 per annum, along with benefits. The application deadline is Friday, 28 November 2025.
Fulham-based Resident Services Specialist (Mon–Fri, 9–5) in London employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulham-based Resident Services Specialist (Mon–Fri, 9–5) in London
✨Tip Number 1
Network like a pro! Reach out to people in the charitable sector, especially those connected to veterans' services. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and mission. We want to see how you align with their goals, so think about how your experiences can showcase your empathy and commitment to service.
✨Tip Number 3
Practice your customer service scenarios! Think about how you'd handle various situations with residents and stakeholders. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fulham-based Resident Services Specialist (Mon–Fri, 9–5) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a Customer Service Officer. Highlight any previous experience in customer service, especially if it involves supporting vulnerable individuals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and your understanding of the needs of veterans. Be genuine and let your personality come through.
Showcase Relevant Skills: In your application, emphasise skills like empathy, communication, and problem-solving. These are key for providing outstanding service to residents and internal stakeholders, so make sure we see them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Confederation of Service Charities
✨Know the Organisation
Before your interview, take some time to research the charitable organisation. Understand their mission, values, and the specific services they provide to veterans. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Resident Services Specialist, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for vulnerable individuals. This could be through customer service roles or volunteer work—anything that highlights your ability to connect with others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to handle difficult customers or resolve conflicts. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the organisation.
