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- Tasks: Support casework services with vital administrative and procurement tasks.
- Company: Join the RNBT, a supportive charity helping Royal Navy and Marines families.
- Benefits: Enjoy 29 days leave, cycle scheme, and a values-driven culture.
- Other info: Opportunities for growth and support for the Armed Forces community.
- Why this job: Make a meaningful difference while working in a friendly, close-knit team.
- Qualifications: Strong organisational skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
The Casework Service, launched in April 2025, is a cornerstone of RNBT’s 5-year strategic vision. By working closely with local charities, welfare organisations, and statutory services, our Caseworkers help ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families. We are now looking to grow our team and appoint a Support Administrator to join our friendly team based at our national HQ in Portsmouth.
The RNBT exists to support Royal Navy Ratings and Royal Marines Other Ranks, both serving and served, and their loved ones, through life’s challenges. Established in 1922 under Royal Charter, The Trust continues to provide a lifeline of support: from financial assistance and training opportunities to wellbeing guidance and signposting, as well as accommodation at our Care Homes and Almshouse. The RNBT has a ‘family-run’ feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work.
Key Responsibilities
Based at Castaway House in Portsmouth, the Casework Administrator plays a vital role in supporting the effective delivery of The RNBT’s casework services. Working closely with Regional Caseworkers, Regional Casework Managers, Finance, and partner organisations, you will provide high-quality administrative and procurement support that enables timely, accurate, and compliant service delivery to eligible beneficiaries experiencing hardship. You will be responsible for coordinating administrative processes across the full client journey — from initial enquiry and triage through to grant award, procurement, and case closure. This includes maintaining accurate and confidential records across multiple data systems, ensuring all documentation is compliant with organisational policy and GDPR requirements.
A key element of the role includes administering the procurement of wellbeing vouchers and other agreed grant-related goods and services through RNBT’s approved partner organisations. You will ensure all purchases are authorised appropriately and supported by clear, auditable evidence in line with organisational and funder requirements, maintaining strong financial governance and transparency. This role enables caseworkers to focus on direct client support while ensuring administrative excellence, compliance, financial control, and consistency across all casework activity. Occasionally support other RNBT initiatives and projects where needed.
What We Offer
In addition to a competitive salary, we offer a generous suite of benefits to our employees including:
- 29 days annual leave plus public holidays
- Cycle to work scheme
- Eligible for blue light card
- A values-driven culture and the opportunity to make a meaningful difference
As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process. We are proud to be a Disability Confident Committed Employer.
To find out more about working for The Royal Naval Benevolent Trust please contact us or visit www.rnbt.org.uk.
CLOSING DATE FOR APPLICATIONS: Midday on Friday 13 March 2026.
Locations
RNBT – Casework Support Administrator in Hampshire, Portsmouth employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RNBT – Casework Support Administrator in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to RNBT or similar organisations. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research RNBT’s mission and values, and think about how your skills align with their goals. Show them you’re not just another candidate, but someone who truly cares about their cause.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you feel more confident and articulate when discussing your experience and how it relates to the Casework Support Administrator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace RNBT – Casework Support Administrator in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Casework Support Administrator role. We want to see how you can contribute to our mission of supporting Royal Navy Ratings and Royal Marines.
Show Your Passion: Let your enthusiasm for the role shine through! Share why you’re excited about working with RNBT and how you connect with our values. We love seeing candidates who are genuinely passionate about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Confederation of Service Charities
✨Know the RNBT Inside Out
Before your interview, take some time to research the Royal Naval Benevolent Trust and its mission. Understand their values, especially how they support the Armed Forces community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Highlight Your Administrative Skills
As a Casework Support Administrator, you'll need strong organisational skills. Be ready to discuss your experience with maintaining accurate records, managing multiple data systems, and ensuring compliance with policies. Use specific examples from your past roles to demonstrate your capabilities.
✨Showcase Your Team Spirit
The RNBT prides itself on a friendly, close-knit team environment. Be prepared to talk about how you work collaboratively with others. Share instances where you've supported colleagues or contributed to a positive team dynamic, as this will resonate well with their culture.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the Casework Service, the team you'll be joining, or how success is measured in the role. This shows your enthusiasm and helps you gauge if it's the right fit for you.