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- Tasks: Support veterans by managing their rent accounts and providing financial advice.
- Company: Join Haig Housing, the UK's largest veterans housing charity, making a real difference.
- Benefits: Enjoy a competitive salary, excellent pension, private medical insurance, and ongoing training.
- Why this job: Be part of a friendly team dedicated to helping veterans while developing your skills.
- Qualifications: Experience in income collection and strong communication skills are essential.
- Other info: Hybrid working with at least 2 days in the office; applications close on 31 August 2025.
The predicted salary is between 36000 - 60000 £ per year.
You are here: Home / News / News / Haig Housing – Income Officer
Salary: Highly competitive, dependent on experience
Role Status: Full Time
Closing Date:31 Aug 2025
Help us support Veterans and make a difference!
About us:
Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families. We put people at the centre of everything we do – our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future.
About the role:
We are looking for an Income Officer to join our small Income Team. You will have experience of income collection with a housing provider and strong communication skills. We provide a supportive approach to our tenants, providing positive interactions regarding their accounts, lack of payments, and any account related queries. Our Team aims to sustain tenancies and signpost for support, however legal action will progress in cases so experience of issuing legal notices of seeking possession through to witness statements would be desirable for this role. Our customer database is Civica CX so please note experience of using this in your supporting statement.
The role has a hybrid working arrangement with a minimum requirement of 2 days a week at our head office based in Victoria, London. Additional working days in the Head Office, as dictated by your Line Manager, may be required depending on priorities and essential meetings.
What we offer:
In addition to a competitive salary, we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance and ongoing training and professional development.
Job details
Job Title: Income Officer
Department: Housing Operations – Income Team
Term: 1 year fixed term – one calendar year from Start date
Location: Hybrid with at least 2 days in office (Victoria, London)
Salary: Highly competitive, dependant on experience
About the job
• Interacting with tenants regarding their accounts, payments, and related queries.
• Undertake the recovery of all rents and other charges due to the Haig Housing, in accordance with the law, best practice and the
Trust’s policies and procedures, to maximise the Trust’s income.
• Provide timely and supportive advice to tenants having difficulty paying their rent with the aim of enabling such tenants to sustain their tenancy, this includes making reasonable and informed repayment agreements where arrears exist.
• Process and manage rent adjustments, debt repayments, refunds and decoration allowances.
• Manage all current and former tenants’ rent accounts in accordance with the Trust’s procedures.
• Initiate legal action in relation to rent arrears in accordance with the Trusts procedures ensuring appropriate authorisation has been received in each case.
• Liaise with Local Housing Departments, Department for Work and Pensions and external agencies supporting our tenants.
• Complete monthly arrears reports highlighting cases of concern and discuss with Housing Managers.
• Work with the Housing Managers in preparing court documents and court attendance on occasions.
• Ensure compliance with the Trust’s policies and procedures and legal obligations is adhered to.
Person Specification
Qualifications/Education
– Comprehensive knowledge of recovering rents and other charges, and processing payments securely
– Effective at serving notice in conjunction with the Trust’s procedures, and report writing for evictions and write offs.
– Experience in sign posting tenants who may be struggling to pay rent by referring them to other support/charity organisations and discussing welfare benefits which they may be entitled to.
– Ability to produce rent statements, annual schedules, and accurate and timely reports for Managers and Trustees and other organisations as required.
– Competent at placing applications on Possession Cases On Line (PCOL)
– Experience in completing reference requests and dealing with managing agents and market lets.
– Skilled at engaging with Local Authority and Universal Credit in relation to tenants’ claims for Local Housing Allowance and managing accordingly.
Knowledge, Skills & Experience
– A successful track record of income recovery.
– Good working knowledge of Landlord and Tenant Law with an emphasis on Possession proceedings, using of PCOL, and knowledge of Housing Benefit Regulations and welfare benefit systems.
– Excellent numeracy and communication skills with the ability to manage sensitive conversations empathetically.
– Successful at working collaboratively with internal and external parties.
– Ability to use ‘Microsoft Office’ to intermediate standard and income management software packages.
– Previous experience of working with Civica CX database with the rent module
Personal Qualities
– Attention to detail, accuracy and time keeping is imperative
– Comply with responsibilities regarding safeguarding and training
– Clear identification with charitable purpose and tireless working for beneficiaries
How to apply
Applications are by CV and covering letter, expressing your suitability to carry out the role. The closing date for applications is Midnight on Sunday 31 August 2025.
Interviews are expected to be held around the 11 September 2025.
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Haig Housing – Income Officer employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Haig Housing – Income Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by veterans in housing situations. Understanding their unique needs will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with charities or veteran services. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Gain a solid understanding of the Civica CX database, as experience with this system is crucial for the role. Consider taking online tutorials or courses to boost your confidence and proficiency before applying.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle sensitive conversations with tenants. Showcasing your empathy and communication skills will be key to landing this position.
We think you need these skills to ace Haig Housing – Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income collection and housing. Emphasise your communication skills and any specific achievements related to managing tenant accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting veterans and your understanding of the role. Mention your familiarity with Civica CX and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on your experience with rent recovery, legal notices, and working collaboratively with external agencies. Use specific examples to demonstrate your success in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Confederation of Service Charities
✨Know Your Stuff
Make sure you have a solid understanding of income recovery processes and landlord-tenant laws. Brush up on your knowledge of the Civica CX database, as this will be crucial for the role.
✨Show Empathy
Since the role involves interacting with tenants who may be struggling financially, demonstrate your ability to handle sensitive conversations with empathy and understanding during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a tenant in arrears. Think about your past experiences and how they relate to the challenges you might face in this role.
✨Highlight Teamwork Skills
The Income Officer role requires collaboration with various departments and external agencies. Be ready to discuss examples of how you've successfully worked in a team to achieve common goals.
