At a Glance
- Tasks: Provide admin and customer support for property maintenance, ensuring tenant satisfaction.
- Company: Join Haig Housing, the largest veterans housing charity in the UK.
- Benefits: Competitive salary, generous pension, private medical insurance, and ongoing training.
- Other info: Hybrid working with a friendly, inclusive team culture.
- Why this job: Make a real difference in the lives of veterans and their families.
- Qualifications: Strong admin skills and a passion for supporting others.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid with at least 2 days in office (London Victoria)
Salary: Depending on Experience
Help us support Veterans and make a difference!
About us:
Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families. We put people at the centre of everything we do – our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future.
About the role:
This senior role provides administrative and customer service support for property maintenance and repairs, acting as a key point of contact for tenants and contractors. The postholder coordinates repair requests, inspections, compliance records, customer communications, and satisfaction surveys while ensuring tenants are kept informed throughout the process. They also support health and safety compliance, process invoices and correspondence, investigate complaints, and assist with the wider operation of the Property Services team. The role has a hybrid working arrangement with a minimum requirement of 2 days a week at our head office based in London Victoria. Additional working days in the Head Office, as dictated by your Line Manager, may be required depending on priorities and essential meetings.
Why Join Us?
- Meaningful Work – Make a tangible impact on the lives of veterans and their families.
- Supportive Culture – Be part of a team that values its people and promotes a positive, inclusive work environment.
What we offer:
In addition to a competitive salary we provide a generous package that includes:
- excellent company pension
- optional private medical insurance
- good holiday allowance
- life insurance
- ongoing training and professional development
Haig Housing – Support Hub Officer in City of Westminster employer: Confederation of Service Charities
The Poppy Factory is an exceptional employer dedicated to supporting veterans in their transition to meaningful employment. With a strong focus on employee well-being, we offer flexible working options and a collaborative work culture that fosters personal and professional growth. Joining our team means being part of a mission-driven organisation that values your contributions and provides opportunities to make a real difference in the lives of those who have served.
Contact Details:
Confederation of Service Charities Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Haig Housing – Support Hub Officer in City of Westminster
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Confederation of Service Charities.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Confederation of Service Charities.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Confederation of Service Charities.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Confederation of Service Charities. Apply directly through us to stand out!
We think you need these skills to ace Haig Housing – Support Hub Officer in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Confederation of Service Charities. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Haig Housing – Support Hub Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Confederation of Service Charities
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Confederation of Service Charities. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
