Blind Veterans UK – Support Analyst

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Full-time, 35 hours per week
Home based with regular travel to our Rustington Centre

The Organisation

We’re Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have supported those blinded in subsequent wars and military engagements, including the Second World War, and more recently, the conflicts in the Falklands, Iraq and Afghanistan.

We are currently seeking a Support Analyst to join us on a full-time basis for a 12 month fixed term contract.

The Benefits

– Salary of £37,130.08 per annum
– Generous annual leave with the option to buy additional days
– Pension scheme with generous employer contributions
– Healthcare cash plan
– Access to legal services and mental health support
– Employee assistance programme
– Paid professional subscriptions and discounts
– Home working allowance
– Professional and personal development
– Enhanced pay

The Role

We are looking for a proactive and resourceful Support Analyst to provide first and second line support to our users. Reporting to the IS Operations Manager, you will respond to service desk requests over the phone, via email or face to face, analysing user needs to find the best solution to their problems.

You will be responsible for supporting PCs, peripherals and telephony, for enabling network access and for managing permissions. You will perform back up procedures, upgrades and system maintenance.

Proactive and analytical, you will enjoy resolving user problems and be familiar with installing, upgrading and supporting a variety of hardware and technologies. You will be able to communicate clearly and effectively with users and will approach issues calmly and methodically.

Additionally, you will:

– Install, configure and replace PC hardware, software and peripherals to ensure authenticated users have appropriate use and access to Information systems.
– Install, configure and replace Desktop, DECT and Mobile telephony hardware to users ensuring effective internal and external communication with others.
– Lead on the preparation and execution of IS projects with support from the IS Operations Manager.
– Configure, amend and disable network accounts and associated privileges as and when required to ensure all users have appropriate access to the network.
– Provide Information Services support to users and resolve, or provide bespoke solutions to, IS related issues on a daily basis, with support from outside companies when necessary.
– Utilise a range of tools and applications to assist in supporting the Blind Veterans UK Data and Telephony Networks.
– Operate backup procedures and schedules. Regularly test backup and restore procedures to ensure full data integrity.
– Ensure that users understand and appreciate reasons for certain IS policies so they do not feel unnecessarily restricted.
– Ensure adequate documentation of Service Desk ticket resolutions and assist with documentation of IS Systems and procedure for reference.

About You

To be considered as a Support Analyst, you will need:

– Extensive knowledge of Microsoft desktop operating systems, Microsoft Office systems, and Microsoft 365 services.
– Extensive knowledge of digital telephone switchboard programming.
– Extensive knowledge of Desktop and peripheral hardware.
– Good knowledge of WAN and LAN networking using TCP/IP, server operating systems, Microsoft Active Directory, email systems, Backup principles and strategies.
– Excellent Customer Service skills.
– Methodical and flexible troubleshooting and diagnostic skills.
– Ability to prioritise own workload and adapt to varying workloads.
– Ability to make rational decisions under pressure.
– Demonstrable experience of use and administration of Call Logging system.
– Experience of supporting mobile and desk-based telephony.
– ‘Hands on’ experience of supporting users in a multisite Microsoft environment.
– Demonstrable experience of the use and configuration of Windows 10.
– Demonstrable experience of the use and configuration of Microsoft 365 (Office) applications.
– ‘Hands on’ experience of hardware, software and peripheral installation and upgrades.
– Experience of Active Directory Domain Services.
– Experience of Microsoft Exchange Online.

The closing date for this vacancy is 11 July 2025, however, we reserve the right to close applications and/or appoint early. If you are interested, please submit your application as early as possible.

So, if you’d like to join us as a Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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