Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for supporters, helping them with enquiries and processing donations.
- Company: Join Help for Heroes, a charity dedicated to supporting veterans and their families.
- Benefits: Enjoy 29 days annual leave, health perks, and volunteer days to give back.
- Why this job: Make a real difference in the lives of veterans while building meaningful connections.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
- Other info: Work in a supportive team that values diversity and offers career growth.
The predicted salary is between 28800 - 42000 £ per year.
Location: Hybrid – Home-based / Downton Offices (must live within a 20-mile radius of SP5 3RB)
Hours: Full time, 35 hours per week
Contract: Permanent
Help for Heroes is looking for a compassionate, proactive Supporter Care Advisor to become the first point of contact for our incredible supporters, veterans and members of the public.
About the Role
As a Supporter Care Advisor, you will play an important role in ensuring every supporter receives a positive and professional experience when engaging with Help for Heroes. Acting as the first point of contact for many enquiries, you will respond to supporters and members of the public across a range of channels including phone, email, post and social media. You will manage enquiries from start to resolution, ensuring responses are handled within agreed service levels while maintaining accurate records on internal systems. You’ll also support the charity’s Helpline, responding to calls with empathy and professionalism while documenting outcomes and following safeguarding procedures. Alongside responding to enquiries, you will process donations, promote Gift Aid and support supporters who are fundraising for the charity. You will help ensure supporters feel valued and recognised for the role they play in supporting veterans and their families. This role also supports the smooth running of wider operations within the organisation. At times this may include assisting with supporter communications, dispatching information packs, supporting fundraising events, and helping with office or warehouse tasks at the Downton office when required.
About You
Are you passionate about providing excellent customer service and creating positive experiences for people? Do you enjoy communicating with empathy and professionalism while supporting people with a wide range of enquiries? We are looking for someone who is organised, proactive and able to manage multiple enquiries in a fast-paced environment. You will have strong communication skills and enjoy building positive relationships with supporters while representing the charity’s values. You will also be confident using Microsoft Office tools and able to work remotely with access to a suitable workspace. Previous experience delivering excellent customer service and managing enquiries across multiple channels would be highly beneficial.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more – with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Please note: We may close this vacancy early should we receive a high volume of strong applications. Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds.
About Us
Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.
Help for Heroes – Supporter Care Advisor in Basingstoke employer: Confederation of Service Charities
Contact Detail:
Confederation of Service Charities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help for Heroes – Supporter Care Advisor in Basingstoke
✨Tip Number 1
Get to know Help for Heroes inside out! Familiarise yourself with their mission, values, and the services they offer. This way, when you chat with them, you can show genuine passion and understanding of what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it’s crucial to convey empathy and professionalism. Try role-playing different scenarios with friends or family to build your confidence.
✨Tip Number 3
Be proactive in your approach! If you see a gap in their supporter care or have ideas on improving processes, don’t hesitate to share them during your interview. It shows initiative and that you’re thinking about how to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from Help for Heroes, making it easier for you to stay in the loop.
We think you need these skills to ace Help for Heroes – Supporter Care Advisor in Basingstoke
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting veterans shine through. We want to see how much you care about providing excellent customer service and creating positive experiences for our supporters.
Tailor Your Application: Make sure to tailor your application to the role of Supporter Care Advisor. Highlight your experience in managing enquiries and using multiple communication channels, as this is key for us in this position.
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can communicate with empathy, so let that come across in your tone and language.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference.
How to prepare for a job interview at Confederation of Service Charities
✨Know the Mission
Before your interview, take some time to understand Help for Heroes' mission and values. Familiarise yourself with their work supporting veterans and how you can contribute as a Supporter Care Advisor. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Empathy
As a Supporter Care Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and professionalism while handling customer enquiries. This will highlight your ability to create positive experiences for supporters and align with the charity's values.
✨Practice Multi-Channel Communication
Since you'll be managing enquiries across various channels, practice responding to questions via phone, email, and social media. Consider role-playing with a friend to simulate different scenarios. This will help you feel more confident and prepared to handle diverse enquiries during the interview.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Share specific strategies you use to stay on top of your workload, especially in fast-paced environments. This will reassure the interviewers that you can handle the demands of the role.