General Practice Assistant (Admin) Team Leader in Wakefield

An exciting opportunity has arisen for the employment of an experienced Team Leader to join our leadership team. You will have expertise in coding and summarising, enabling you to lead an established and expanding GPA Admin team.

Main duties of the job:

• You will be responsible for ensuring the team is adequately trained and for monitoring quality and patient safety through regular audits.
• You will be responsible for supervising, managing and motivating team members daily.
• You will need to provide guidance, instruction, and training.
• Your leadership skills will inspire the team to perform at their optimum.
• You will be the contact point for your team members, so your communication skills should be excellent.
• You should also be able to act proactively to ensure smooth team operations and provide outstanding patient care.

We are looking for someone with experience and passion to develop the service offer to include other administrative tasks to support our practices in the future.

About us:

West Wakefield is a PCN with a patient population of circa 68,000 across five practices. We are a dynamic, forward-thinking PCN team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients and reducing health inequalities.

Job responsibilities:

• The Administrative team will be responsible for summarising medical records.
• Sorting clinical post and prioritising for the GP in terms of actions.
• Signposting some post to others such as clinical pharmacists.
• Extracting all information from clinical letters that needs coding and adding to notes.
• Arranging appointments, referrals, tests and follow-up appointments of patients.
• Medication changes from letters.
• Data quality - coding from searches improving diagnosis rates and increasing prevalence.
• Supporting the digitisation of medical records.
• Delivery of Quality Improvement work.
• Awareness of contractual responsibilities (LES and DES requirements) and ensuring these are met and activity is coded appropriately.
• Input data into the patients healthcare records as necessary.
• Input and extract data as required to support practice reports.
• Carry out system searches as requested.
• Safety netting and identifying inaccuracies in clinical coding.

In addition to the administration responsibilities as the team leader you will also have line management responsibilities such as:

• Running regular audits of the teams work, checking for clinical safety and areas of improvement.
• Celebrating individual and team successes.
• Monitoring staff performance against key indicators.
• Ensuring that your team have regular 1:1s, where you will provide feedback and support to your team.
• Working with your team to produce personal development plans and support their training and development to reach agreed aims.
• Managing absences for your team, swiftly addressing any issues in line with company policies.
• Providing peer support to other team leaders with the PCN.
• Maintaining confidentiality at all times.
• Monitoring, identifying and addressing performance issues early, and keeping detailed and accurate records.
• Being the first point of contact for queries from your team, and if necessary refer them to senior management or other departments within the company.

IT/Record Keeping:

• Keep accurate records of patients and their current care needs.
• To record accurately appropriate SNOMED codes and any other codes that are used for reporting purposes.
• To liaise with IT to develop good systems of working to improve continuity of care.

Communication and working relationships:

• Communicate effectively across a wide range of channels and with a wide range of individuals, the public, health and social care professionals.
• Demonstrate inter-personal skills that promote clarity, compassion, empathy, respect, and trust.
• Contribute to team success and challenge others constructively.
• Communicate with individuals, carers, and other visitors courteously and helpfully.
• Report to appropriate registered care professional information received from the individuals, carers, and members of the team.
• Ensure all patient related information is treated sensitively and adhere to the principles of confidentiality at all times.
• Report any accidents or incidents and raise any concerns as per organisational policy.
• Ensure clear, concise, accurate and legible records and all communication is maintained concerning care delivered adhering to local and national guidance.

Quality:

• To ensure that work is carried out within the clearly defined protocols, policies, and procedures.
• Recognises the scope of the job role and does not act beyond this boundary.
• Provide accurate information in a timely manner to patients and their carers/relatives.

Personal/Professional Development:

• Work in partnership with manager to develop and deliver on Specific, Measurable, Achievable, Relevant and Time-bound (SMART) objectives.
• Take responsibility for organising and attending statutory/mandatory updates in accordance with organisational requirements.
• Act as an excellent role model by upholding and implementing good practice in the workplace.

SPECIAL WORKING CONDITIONS:

The post-holder is required to travel independently between sites, and to attend meetings etc.

Person Specification:

• Experience of working in general practice.
• Experience of administrative duties.
• Experience of summarising and data coding.
• Experienced SystmOne user.
• Experience of working in a PCN.
• Experience of line management.
• Experience of Information Governance and Safeguarding.

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above) or equivalent.
• NVQ Level 2 in Health and Social Care.
• Leadership Qualification.

• Highly skilled summariser and coder.
• Ability to recognise patterns and interpret data.
• Ability to create reports and complete audits in SystmOne.
• Strong IT skills, competent user of Microsoft 365 applications.
• Effective time management, prioritisation and organisational skills.
• Ability to work autonomously and with a team.
• Ability to follow policies and procedures.

• Flexible and cooperative.
• Highly motivated.

• Able to meet Conexus Healthcare standards of attendance.
• Independently mobile with a flexible approach to travel across the locality.

• Awareness of Information Governance and Safeguarding.
• Knowledge of clinical coding and summarising.
• Knowledge of administrative tasks within general practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.