At a Glance
- Tasks: Provide exceptional customer service and build strong relationships with customers.
- Company: Join a vibrant team in our new Manchester office.
- Benefits: Competitive salary of £30,000, Monday to Friday hours, and community involvement.
- Other info: Exciting opportunity to grow in a supportive environment.
- Why this job: Make a real difference by helping customers and being a community ambassador.
- Qualifications: GCSE level Maths and English, with a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
About the role
Do you have a strong passion for providing exceptional customer service? We are looking for someone to join our new Manchester Office. We are searching for an enthusiastic, motivated individual who will go above and beyond to develop and maintain exceptional customer relationships. You will take satisfaction in providing that personal touch, that results in excellent customer service. You'll also be interested in learning about our products and services so that you may discuss them with our members.
Salary and working hours:
Annual salary of £30000 per annum, Monday to Friday, 9am to 5pm.
Your day-to-day activities:
- Greeting customers as they enter the branch.
- Making sure to listen to and fully understand our customers' needs to provide them with the best possible service.
- Accurately managing financial transactions and resolving any customer account concerns or queries.
- Holding yourself accountable for adhering to the compliance requirements that keep our company and customers safe.
- Conducting appropriate checks to safeguard our members’ investments and guard against financial crime.
- Being an ambassador for the Society by supporting the branch within their local community.
About you
As a Customer Service Assistant you will:
- Be able to demonstrate a reasonable level of competency in Maths and English, ideally at GCSE level.
- Be confident, with a passion for delivering exceptional customer service.
Customer Service Assistant in Manchester employer: Conexus Healthcare
Join our vibrant team in Manchester, where we prioritise exceptional customer service and foster a supportive work culture. As a Customer Service Assistant, you'll enjoy a competitive salary, Monday to Friday working hours, and opportunities for personal and professional growth within a community-focused environment. We believe in empowering our employees to build meaningful relationships with customers while contributing positively to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Conexus Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Conexus Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Conexus Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Conexus Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Conexus Healthcare!
How to prepare for a job interview at Conexus Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
