Care Coordinator (Trinity Health Group PCN)

Are you a compassionate, organised individual with a passion for making a real difference in people's lives? If so, this is an exciting opportunity for the right candidate to join our dynamic team of existing Care Coordinators, working with the GP Surgeries that form Trinity Health Group (PCN).

Under the direction of the PCN team, the coordinator will identify a cohort of patients who meet specific criteria as determined by the Service priority areas using population health intelligence. You will deliver personalised holistic healthcare and support in order to manage their needs proactively, exploring options for a single personalised care and support plan. Provide advice, guidance and signpost to other services, co-ordinate patient care services and work with the care team to evaluate interventions.

Main duties of the job:

• Use population health intelligence to identify a cohort of patients in line with Service priority areas and contractual requirements and undertake intervention as appropriate, reporting back on progress regularly.
• Help patients to manage their needs through answering queries, making and managing appointments and ensuring that they have good quality written and verbal information to help them make choices about their care.
• Identify when urgent action or a step up in care is required and promptly alert the relevant professionals involved, highlighting any safety concerns.
• Support the patients to access self-management education courses, peer support and other interventions that support them in their health and wellbeing.
• Develop and maintain effective and positive relationships with multidisciplinary professionals, practice staff and other teams, facilitating a co-ordinated approach, referring and liaising with them in the best interest of the patient's care.
• Work within the parameters of own skills and knowledge, recognising when it is necessary to bring in other expertise or ask for further guidance from peers or supervisors.

This role will be based primarily at Trinity Health Centre, although this could change.

About us: Trinity Health Group is a PCN made up of four practices on the west of the district. Our vision is that all our patients should have the same chance at a happy, healthy life. We believe that a sustainable, resilient Primary Care Service working collaboratively with volunteer and community services and social enterprise organisations supports this vision. Our Mission is to add years to the lives of our patients and to add life to those years.

Job responsibilities include:

• Experience of working directly with the general public.
• Experience of using computer and IT systems with a basic level of IT literacy.
• Experience in Primary Care, voluntary sector and/or healthcare.
• Ability to communicate complex and sensitive information with people at all levels.
• Ability to handle pressurised and challenging situations.
• Compassionate, respectful and empathic with patients.
• Ability to manage own time effectively, prioritise workload and work to deadlines.
• Good clinical systems IT knowledge of EMIS/SystmOne/Vision.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.