Business Support Officer

Are you an organised, people-focused administrator whoenjoys variety, teamwork and making things run smoothly behind the scenes? Ifso, this could be a brilliant next step for you.

Were looking for a Business Support Officer to joinour friendly and supportive Business Support team, providing high-qualityadministrative support across Primary Care Networks, GP practices and corporateservices. This is a key role where no two days are the same perfect forsomeone who thrives in a fast-paced, purpose-driven environment.

Main duties of the job

You\’ll be part of a wider team delivering essential businessand administrative support across the organisation. From managing inboxes andupdating records, to organising meetings, preparing documents and supportingrecruitment, onboarding and training processes, you\’ll help ensure services runefficiently and professionally.

This is a 12-month fixed-term role with a clear view to apermanent contract, offering stability, development and the chance to builda long-term career.

About us

Conexus Healthcare is a community interest company and is the federation for general practice in Wakefield.

Our current services:

Clinical Services: Our GP Care Wakefield brand provides evening and weekend appointments to support general practice with enhanced and urgent care. We also offer clinical research, health checks and staff bank.

Training and consultancy: Our Resilience Academy and TARGET sessions benefit the Wakefield general practice workforce. Further afield, we are known nationally for our care navigation, social prescribing and medical administration training.

GP and PCN support: We give PCNs the practical support they need to employ staff, coordinate projects and be resilient. We are proud to lead on Future Selph programme, a mental health service for 16-25 year olds.

Corporate Services: Conexus delivers HR, communications, administration, governance, and financial support services to our PCNs and the wider Conexus family. We aim to provide this function to Wakefield general practices.

Job responsibilities

What you\’ll be doing

• Providing comprehensive administrative and business support across multiple services
• Managing emails, calls, records and databases accurately and efficiently
• Preparing meeting papers, reports and standardised documentation
• Organising meetings and events, including diary management and room bookings
• Acting as a first point of contact, responding professionally and signposting queries
• Supporting colleagues across the organisation and working flexibly as part of a team

What were looking for

• Experience in an administrative or business support role (healthcare or customer-focused environments welcome)
• Strong IT skills, including Microsoft Office and database systems
• Excellent communication skills with a professional, customer-centred approach
• Highly organised, reliable and able to manage competing priorities
• A collaborative team player who acts with integrity and professionalism

In return, we offer a genuinely attractive benefits package and a supportive working environment:

• 27 days annual leave plus bank holidays, rising with service
• Flexible and hybrid working arrangements
• Structured training and development opportunities
• Laptop and mobile phone provided
• Company sick pay and enhanced family leave (subject to service)
• A clear commitment to staff development and progression

Your usual base will be Sandal Castle Medical Centre, with flexible hybrid working and travel across the Wakefield district as required.

The post in the first instance will be a fixed term contract for a period of 12 months. However, subject to the continuing funding being available at the time the position is reviewed and the need for administrative work to be undertaken, the role is likely to become permanent. If there is no funding available and there is no suitable alternative employment after a period of 12 months then the contract with come to an end.

For the full Job Description and Person Specification for this role, please see the supporting document attached.

Person Specification

Experience

• Is able to demonstrate evidence that the role holder is able to
• meet the core competencies outlined in the above description.
• Experience of working successfully in a corporate administrative environment.
• Experience of clearly communicating with a range of stakeholders, with excellent writing, data entry/IT, Microsoft packages and presentation skills.
• Experience of creating high quality documentation for information and meetings.
• Experience of working with and improving administration systems and functions to support the delivery of high quality services.
• Experience of working positively and productively with colleagues and external stakeholders

Qualifications

• Educated to NVQ level 3 in a relevant subject or equivalent qualification or proven relevant experience.
• Experience of working in a support role either in the health and social care sector or within a customer focused based organisation.

Attributes

• Recognises when the limits of own competence are exceeded and is able to identify how and from whom to seek support.
• Listens proactively and collaborates with colleagues and wider teams and is able to share learning from their experiences.
• Acts with integrity and professionalism at all times and is conscientious and committed to provide a high quality service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,477 a yearpro rata, dependent on skills and experience

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