Senior Human Resources Advisor in Belfast

Location: The position will be based in central Belfast. Our current office address is Beacon House, 27 Clarendon Road, Belfast, BT1 3BG.

About Conexia: Conexia is one of the most trusted and experienced providers of payroll and HR services in the UK and Ireland. Our expert teams bring decades of proven experience in HR outsourcing, supporting organisations across every stage of the employee lifecycle. With a reputation built on trust, reliability, and deep industry knowledge – from streamlining complex administrative tasks to enhancing employee engagement and delivering seamless payroll services – we empower organisations to unlock the full potential of their workforce. Our colleagues are passionate about delivering exceptional service and driving long‑term value for our clients. We continue to invest in our colleagues and work with our clients to evolve, innovate, and shape the future of HR and payroll with confidence and stability. At Conexia, we don’t just meet expectations – we exceed them. Together with our clients, we’re creating smarter, more agile workforces and delivering positive change across the HR landscape.

Equal Opportunities Employer: We are proud to be an Equal Opportunities Employer, welcoming applications from all individuals regardless of age, disability, gender, race, religion, sexual orientation, or socio-economic background. We are committed to creating an inclusive environment where everyone can bring their authentic self to work and thrive. If you require us to consider any supportive measures during the recruitment process, please contact us at Careers@conexiahr.com.

Overall Purpose of the Role: As a Senior HR Advisor, you will manage a team of HR Advisors to ensure the accurate delivery of a range of HR services to the client(s), while supporting the HR manager(s) in their duties. You will ensure timely, accurate work completion, undertake related HR functions, and liaise with client employees on service issues.

Key Responsibilities:

• Line manage a team of HR Advisors, monitoring effectiveness and motivating, coaching, and encouraging performance and development.
• Set, monitor, review and assess individual and team performance through objective setting and regular performance appraisal using Conexia Guidelines.
• Carry out Conexia management activities (performance, 121’s, training, attendance and absence management) within required timeframes, ensuring adequate resources to meet service delivery requirements.
• Manage workflow to maintain customer service standards when assigning case work to HR Advisors.
• Ensure team members consistently use knowledge management systems, manuals, and operate in accordance with policies, procedures and legislation.
• Liaise with HR Manager(s) to identify support needed for HR Advisors’ work.
• Ensure all work meets SLA’s, KPI’s and Shared Service Centre standards.
• Handle telephone, email and post queries related to HR Services.
• Perform BA and quality checks as required within timeframes.
• Provide support to team members while remaining service‑focused.
• Stay updated on HR Service issues.
• Collaborate with HR Manager(s) to promote continuous improvement and communicate implemented improvements.
• Attend internal and external meetings as required.
• Attend training as required and apply learnings to improve performance.
• Conduct investigations for complaints, incidents, etc.
• Other tasks may be assigned over time based on business need, following consultation with the post holder.

Team working and planning and organising are also expected.

Qualifications / Professional Training Skills and Experience:

• Experience working within an HR environment.
• Excellent organisational skills demonstrating ability to manage large, complex workload within agreed timescales while maintaining accuracy.
• Ability to work flexibly to meet operational needs.
• Experience managing and supervising a team.
• Experience engaging with clients.
• Experience using CRM and HRMS.
• Excellent communication and interpersonal skills.
• Experience with integrated HR systems.
• Experience of using performance management techniques effectively.
• Tribunal experience.
• Experience leading employee relations investigations.
• Managing/supervising a team within the past five years.

Vetting: This role requires security vetting to CTC level; candidates must have lived in the United Kingdom or Republic of Ireland for a minimum of three years at the time of application.

Benefits:

• Company matched pension scheme.
• 23 days holiday rising to 25 after two years and 27 after five years.
• Opportunity to purchase additional leave.
• 15 weeks fully paid maternity, adoption and shared parental leave.
• Two weeks paid paternity leave.
• Opportunity to take a paid day out of office to volunteer for a charity.
• External training and professional academic financial support opportunities.
• On‑site subsidised canteen.
• Locked bicycle shelter.
• Access to 24‑hour Employee Assistance program.
• Perks card issued upon successful completion of probation.

Voluntary Benefits (through salary sacrifice):

• Discounts on retail and socialising (gift cards, cashback).
• Health and wellbeing (dental insurance, health screening).
• Travel and technology (travel discounts at home or abroad).
• Peace of mind insurances (income protection, critical illness cover for employee and partner).

For more information, to raise any concerns, or if you require any reasonable adjustments during the recruitment process, please contact careers@conexiahr.com.