At a Glance
- Tasks: Onboard and support enterprise customers using Conduktor's innovative data streaming products.
- Company: Join Conduktor, a leading Enterprise Data Management platform with a vibrant culture.
- Benefits: Enjoy stock options, 25 days PTO, top-tier health insurance, and a dog-friendly office.
- Other info: Be part of a fast-growing company with excellent learning and development opportunities.
- Why this job: Dive into the exciting world of data streaming and make a real impact on customer success.
- Qualifications: Tech-savvy with customer-facing experience and a passion for problem-solving.
The predicted salary is between 50000 - 60000 £ per year.
About Conduktor
Conduktor is an Enterprise Data Management (EDM) platform that specialises in streaming. We empower industry leaders to implement their Streaming Data Strategy with a comprehensive approach to data control, compliance, and security; unconstrained by their infrastructure providers. Our platform mitigates data security risks while enhancing communication, automation, and observability across data flows, enabling teams to collaborate effortlessly across the organisation.
We have hubs in London and New York, and we are looking for people who are excited by our mission and who want to share this journey with us.
About the Role
We are looking for a Customer Success Manager who is eager to deep dive into Apache Kafka and apply their expertise to support our customers in solving their most challenging problems. Our control panel is packed with intriguing features, as well as advanced technology that reimagines Apache Kafka systems. Through cultivating a deep understanding of our products, you’ll strategise on how to best support our customers to provide them with the most value.
What will you be doing?
- Onboarding new enterprise customers with Conduktor’s range of products
- Working closely with customers to train and enable them to use Conduktor products
- Providing premier support to enterprise customers when they have technical issues with Conduktor products and ensuring comprehensive technical troubleshooting with suitable workarounds and best practices
- Coordinating efforts and offer root-cause analysis on complicated technical issues (bugs, performance issues, security)
- Improving product documentation and authoring knowledge-base articles
- Advocating on the customer's behalf and providing feedback to our Product/Engineering team to improve our solutions and product roadmap
- Continuously learning about our products, Apache Kafka, and the data streaming ecosystem to update our teams and help our customers
What experience are we looking for?
- You have always been deeply interested in technology
- You’re interested in learning and mastering how Conduktor tooling can help in the data streaming world
- You have consulting or customer-facing experience
- You have hands-on experience with distributed technologies
- You have demonstrable experience with Docker / Kubernetes
- You have experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
- You can read and understand code
- You have excellent communication skills: clear, concise and effective communication with customers and colleagues
- You demonstrate a good level of self-motivation, autonomy, curiosity and a positive attitude
Nice to Have
- Knowledge of streaming or messaging systems like Apache Kafka, Pulsar, Rabbit MQ, and JMS
- Previous experience as a software engineer with a background in software development, coupled with a passion for customer support
- As a bonus, you have experience in a fast-growing and scaling business similar to Conduktor. You enjoy having the opportunity to contribute to process improvements and are excited by the possibilities of a business that is still in its early stages
Perks and Benefits
- Stock options
- 25 days PTO + public holidays
- Pension contribution
- Top-tier private health insurance package
- Learning and development allowance
- Employee referral scheme
- Discounted gym membership
- Company-wide events and team socials
- Our office is dog friendly!
Equal Opportunity Statement
Fostering an inclusive environment is vital to us, and we want to bring people onboard who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply! Conduktor is an Equal Opportunity Employer. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.
Learn more about our values through our careers page, and find our latest news on Twitter and LinkedIn.
Customer Success Manager (fluent French) in London employer: Conduktor
Conduktor is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are empowered to drive innovation in the data streaming space. With a hybrid work model based in the vibrant Holborn area of London, team members enjoy flexible working arrangements, generous benefits including stock options and top-tier health insurance, and the unique perk of a dog-friendly office environment. We prioritise employee growth through meaningful projects and a commitment to diversity, making Conduktor a rewarding place for those passionate about technology and customer-centric solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (fluent French) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Conduktor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Conduktor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (fluent French) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Conduktor:Your cover letter is your chance to shine! Tell us why you want to work at Conduktor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Conduktor!
How to prepare for a job interview at Conduktor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
