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For Companies At a Glance
- Tasks: Own customer relationships, ensuring success and driving account growth across EMEA and North America.
- Company: Join a fast-growing tech company revolutionising real-time data with a collaborative culture.
- Benefits: Enjoy stock options, unlimited PTO, top-tier health insurance, and a learning allowance.
- Why this job: Make a real impact on customer success while working with innovative technology.
- Qualifications: Fluent in English and French, with 3-7+ years in Customer Success or Account Management.
- Other info: Dynamic, dog-friendly office with excellent career growth opportunities and team socials.
The predicted salary is between 36000 - 60000 £ per year.
About Conduktor
We build tools that truly unleash the power of Apache Kafka. Since getting started in 2020 we’ve been growing fast and we are already aiding thousands of developers to harness the power of their real-time data through supercharging productivity, driving efficiency, and accelerating project delivery. Now we are embarking on our next exciting chapter of growth. With hubs in London and New York, and teammates across the US, UK, and Europe, we’re scaling globally and looking for people passionate about our mission to join us. This role can be based in our London or NYC office, with a hybrid schedule of in-office collaboration on Mondays, Wednesdays, and Thursdays.
About the Role
We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. In this role, you will be working with French-speaking customers and English-speaking customers and must be fully fluent in both languages. You will work closely with Sales (AE) and Solutions Architecture (SA) as part of a unified account team, taking the lead post-sale while remaining engaged throughout the customer lifecycle.
What will you be doing?
- Customer Ownership & Value Realization
- Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success
- Lead onboarding engagements and ensure customers achieve agreed success outcomes
- Build trusted relationships with champions, technical stakeholders, and decision-makers
- Act as the customer’s advocate internally while representing company strategy externally
- Account Management & Expansion
- Drive retention and expansion within your portfolio of accounts
- Lead upsells where the champion and economic buyer remain the same
- Identify expansion opportunities across business units and partner with AEs to pursue them
- Monitor account health, risks, and usage trends and take proactive action
- Cross-Functional Collaboration
- Partner closely with AEs and SAs as part of a single account team
- Support pre-sales technical validation when needed to ensure smooth handoffs
- Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap
- Ensure all customer communications remain aligned and well-coordinated
- Enablement & Advocacy
- Educate customers on best practices and new capabilities
- Lead regular check-ins, success reviews, and executive touchpoints
- Capture customer feedback, success stories, and references
What experience are we looking for?
- Fluency in English and French required (full professional proficiency with the ability to communicate complex technical concepts clearly in both languages)
- 3–7+ years of experience in Customer Success, Account Management, or Technical Account Management
- Experience managing mid-market to enterprise B2B SaaS customers
- Strong ability to manage complex stakeholder environments
- Comfortable working cross-functionally with Sales and technical teams
- Excellent communication, organization, and prioritization skills
Preferred
- Experience with data infrastructure, streaming, DevOps, or developer tools
- Familiarity with Kafka, cloud platforms, or distributed systems
- Experience supporting customers across EMEA and North America
- Proven track record of driving renewals and expansions
Why this role matters
- You will directly impact customer retention, expansion, and long-term growth
- You’ll work on complex, strategic accounts with high visibility
- You’ll help define and scale how Customer Success operates as the company grows
Perks and Benefits
- Stock options
- Unlimited PTO + 10 public holidays
- Top-tier private health insurance package
- Learning and development allowance
- Employee referral program
- ClassPass membership
- Company-wide events and team socials
- Gifts at tenure milestones
- Our office is dog friendly!
Customer Success Manager (fluent French) employer: Conduktor LLC
Contact Detail:
Conduktor LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (fluent French)
✨Tip Number 1
Network like a pro! Reach out to current employees at Conduktor on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Conduktor's mission and products. Show us how your skills can help customers succeed with Apache Kafka. Tailor your examples to highlight your experience in Customer Success and account management.
✨Tip Number 3
Practice your bilingual skills! Since this role requires fluency in both French and English, make sure you're comfortable discussing technical concepts in both languages. It’ll show us you’re ready to engage with all customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Conduktor team.
We think you need these skills to ace Customer Success Manager (fluent French)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with B2B SaaS customers and your fluency in both French and English. We want to see how your skills align with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer success in previous roles. Use metrics where possible to demonstrate your impact. We love numbers that tell a story!
Be Authentic: Let your personality shine through in your application. We’re looking for passionate individuals who can build relationships with our customers. Share your motivations and what excites you about this role at Conduktor!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Conduktor LLC
✨Know Your Stuff
Make sure you understand the ins and outs of Apache Kafka and how it relates to customer success. Brush up on your technical knowledge, especially around data infrastructure and streaming. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Language Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice explaining complex concepts in both languages, as you might need to switch between them. This will highlight your ability to communicate effectively with diverse customers.
✨Highlight Your Customer Success Experience
Be ready to share specific examples from your previous roles where you've successfully managed customer relationships. Focus on how you drove retention and expansion, and discuss any challenges you faced and how you overcame them. This will show that you have the experience needed to excel in this position.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and future growth plans. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
