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- Tasks: Enhance customer relationships and drive onboarding and adoption for enterprise clients.
- Company: Leading tech company focused on customer success across EMEA and North America.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring customer satisfaction and driving long-term success.
- Qualifications: Fluency in English and French with 3–7+ years in Customer Success or Account Management.
- Other info: Collaborate with sales and technical teams in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company is seeking a Customer Success Manager to enhance customer relationships across EMEA and North America. The ideal candidate will be fluent in English and French and has 3–7+ years of experience in Customer Success or Account Management.
You will drive customer onboarding, adoption, and long-term success, collaborating closely with sales and technical teams. This hybrid position offers the opportunity to work from London, participating in strategic initiatives and ensuring customer satisfaction.
Bilingual CSM - Enterprise SaaS Growth & Retention employer: Conduktor LLC
Contact Detail:
Conduktor LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual CSM - Enterprise SaaS Growth & Retention
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Customer Success. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your bilingual skills! If you're fluent in English and French, make sure to highlight this in conversations and during interviews. It’s a massive plus for roles that require communication across EMEA and North America.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Bilingual CSM - Enterprise SaaS Growth & Retention
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure to highlight your fluency in both English and French. Use examples from your past experiences where you successfully communicated with clients in both languages.
Tailor Your Experience: We want to see how your 3–7+ years of experience in Customer Success or Account Management fits with our needs. Be specific about your achievements and how they relate to driving customer onboarding and adoption.
Collaborate in Your Application: Mention any experience you've had working closely with sales and technical teams. We love seeing candidates who can demonstrate their collaborative spirit and how it led to customer success.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Conduktor LLC
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both English and French, make sure to practice your language skills before the interview. Prepare to switch between languages seamlessly, as you may be asked to demonstrate your proficiency during the conversation.
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators in Customer Success, such as Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Be ready to discuss how you've used these metrics in previous roles to drive customer satisfaction and retention.
✨Showcase Your Collaborative Spirit
This position involves working closely with sales and technical teams, so be prepared to share examples of how you've successfully collaborated in the past. Highlight specific projects where teamwork led to improved customer outcomes or streamlined processes.
✨Research the Company’s Strategic Initiatives
Take some time to understand the company's current strategic initiatives and how they align with customer success. This will not only show your interest in the role but also allow you to ask insightful questions that demonstrate your knowledge and enthusiasm.
